Groundworks Toronto

Formerly Clarke Basement Systems
Waterproofing
ON L6B1A8
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HomeStars  >  Concrete Contractors in Omemee  >  Groundworks Toronto  >  Concrete Levelling
virginia Rowden from Mississauga
virginia Rowden from Mississauga
12 reviews Markham, ON
8/10

Concrete Levelling

This is about concrete levelling, the other service provided by Clarke Basement Systems. Job is old concrete drive, installed over 50 years ago. The result was better than anticipated. Work is guaranteed and YES they do come back if the concrete shifts again. One thing I'd suggest is that customers ask for the company to include the initial application of polymeric sand when the work is done. Aside from that - good investment. I did have an issue with a gate repair when they did the work but that did get resolved and I think the customer service improved as a result of my experience.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Previous versions of this review:

virginia Rowden from Mississauga
virginia Rowden from Mississauga
12 reviews Markham, ON
6/10

Concrete Levelling

This is about concrete levelling, the other service provided by Clarke Basement Systems. While the work was done (and fully paid for) on the scheduled date, there was an issue with a new crack and a gate that would not close. It took over 2 months to resolve. Emails not returned, four cancelled appointments and finally a go-ahead for me to find someone else to fix the job. To finish the job, I bought $200 in polymeric sand to fill spaces between concrete slabs and paid over $450 to fix my gate. After 2 months they did pay the bill for gate repair and I had an apology from the owner. Hoping this was an isolated service experience.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
virginia Rowden from Mississauga
virginia Rowden from Mississauga
12 reviews Markham, ON
2/10

Concrete Levelling

This is about concrete levelling, the other service provided by Clarke Basement Systems. While the work was done (and fully paid for) on the scheduled date, there was an issue with a new crack and a gate that would not close. It took over 2 months to resolve. Emails not returned, four cancelled appointments and finally a go-ahead for me to find someone else to fix the job. And then no acknowledgement of the invoice to be reimbursed. To finish the job, I bought $200 in polymeric sand to fill spaces between concrete slabs and paid over $450 to fix my gate. For a job that cost $9000 I would have hoped that I would have: good customer service, prompt follow-up for issues, a job completed. Additional irritation is the recorded message when you call this company "are you tired of contractors that don't return calls, don't show up, don't complete the work?" Yes, and I'm tired of this company. Sad, because they are associated with Clarke Basement Systems and we were so happy with that job.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?