Waterproofing and sump pump installation
The installers were a nightmare; ignored installation plan and installed where the city and their own rep said they couldn't; made a mess and only partially cleaned up; extremely sloppy outside sealing; dragged a one day job into two days working only 3 hours a day. To their credit the company worked hard to correct problems but issues like this are unacceptable when customer is paying top dollar for a top quality service. Good news is that the system keeps basement dry but I could have had that without the hassle from another company for considerably less.
- Approximate cost of services:
- $7,200.00
- Company Response
I thank you for your review. Our goal at Clarke Basement Systems is to take away your pain of a wet basement. It appears we have failed this time. We take pride in having the phones answered 24 hours a day, setting appointments and keeping them, and follow-up after installation is complete. If there is a problem we remain diligent and get it right. We send out questionnaires and with your feedback enable us to do better. To date every sump pump installation in the City of Toronto has been approved. We have seven system design representative and know our prices are on par with most other large waterproofing companies in Toronto. As a Basement System Dealer we have access to patented products and our warranty is transferrable on the sale of your home. We aim for perfection. Unfortunately from the information given we can not locate your records to address the issue. If you are still experiencing problems please call our service department or myself, Don. We truly do care about all of our customers, as you can see by the many many positive reviews