City Air Toronto Inc | Air Conditioning And Heating

On New Year's Day, I discovered a lot of smelly water all over my basement floor, which I eventually traced to the overflow pipe near my furnace. Unsure if this was a furnace or plumbing problem, I called City first thing on Jan 2, and someone told me it was, in fact, a furnace-related problem. My furnace was still working, and I still had heat, but Silvio came over that morning, and saw right away that the overflow valve was worn out and needed replacing. He needed to get the part, and planned to return in a few hours to make the repairs. I needed the work done before 5pm to fit in with my schedule. However, due to the extreme freezing weather, Silvio had a few emergency calls in-between (people had no heat), so wouldn't be able to get back in time. He arranged to call me at 8am the next day - but my own schedule again interfered with his attempt to do the work in the morning. He kept in touch by phone, and ultimately arrived in the early evening. It didn't take him long. The valve is fixed, my furnace continues to work well (City has done the annual maintenance for years), and no more water is overflowing onto my floor. Yay!