Thank you, Sunny! After giving birth to a new baby on December 22, 2011 my husband & I and our new daughter came home on December 23 to a house full of family staying with us from the East Coast. Overnight on Christmas Eve, we discovered that our home was approximately 14 degrees on the main floor, and even cooler on the upper floor and basement. Our boiler broke down! Not expecting to reach anyone on Christmas morning (!) Sunny actually answered his phone! He said he would be there within two hours, arrived in less than one, promptly fixed the boiler, and at absolutely no additional cost for coming on the holiday! The boiler is more than 20 years old and will soon need replacing, but we managed to get through the rest of the winter without any problems. Possibly the best customer service experience we've ever had! I suspect there are others out there who may have taken advantage of our difficult situation. Thanks again!
- Approximate cost of services:
- $275.00
- Company Response
Thank you!