I would not recommend dealing with this place, during the last two months I dealt with them few times and purchase about $4000 in material. Pick up and delivery was not good, I had brooking hand and ask the guy to help me load doors to the car he said that is not my responsibility, I told him I can’t do that with one hand, he just left without saying anything, I had to ask for help from the customers to load my doors. I purchased more than 20 doors and closet doors, I needed it to return one closet ($80) door, which was not open, and still in the store I did not pick it up. The manager Joe (I think this is his name) did not even lessen to anything I said, he said many people spend money here, so there is nothing special about you paying customer, even his employee find it weird that he did not accept the return. Not sure why would anyone but someone has 0 customer service skill to be a manager.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?