Matt from Toronto

I would not recommend dealing with this place, during the last two months I dealt with them few times and purchase about $4000 in material. Pick up and delivery was not good, I had brooking hand and ask the guy to help me load doors to the car he said that is not my responsibility, I told him I can’t do that with one hand, he just left without saying anything, I had to ask for help from the customers to load my doors. I purchased more than 20 doors and closet doors, I needed it to return one closet ($80) door, which was not open, and still in the store I did not pick it up. The manager Joe (I think this is his name) did not even lessen to anything I said, he said many people spend money here, so there is nothing special about you paying customer, even his employee find it weird that he did not accept the return. Not sure why would anyone but someone has 0 customer service skill to be a manager.

I needed to remove a wall between the kitchen and the living room. I got the name from this site based on the reviews I thought it will be good experience. It took few calls before I get an appointment, I left my phone and address few times and did not get a call back, I guess that should been a red flag at the time but I decided to continue. They visited my home at the schedule time the person was nice, and start taking measures, and want on the attic. He discussed few options, which I did not know before, he said he will add these options to the report and he will get the cost to do the work. I had to call for the report, it took longer than promised, and when I got the report, it had only one option, which is the one I knew already and is the one I told them I am planning to do, there was no other mention of any other options they discussed and no cost. I sent follow up emails to get the information but no reply. This was the most wasted $500+ I ever paid. Mr. Davis contacts me through email and we discuss the issue. Still took longer than promised but they revised their report and send the other options we discussed. The report still did not have the cost of doing the work from their (contracting company, that they work with), which I discussed with Mr. Lai and Mr. Davis. Given that they try to contact me and fix the problem, I am changing my rating to 3.