Canadian Choice

very happy with my windows.David was great all the way through ...very helpfull with all of my questions .I will have him back for the remainder of my windows in the new year.heads up to the installation crew

We had replaced all 15 windows and the entrance door. David, our sales representative, gave us good advices on the choice of windows and door. They offered competitive price and the installation was done professionally. Overall top notch service and we love our stylist windows!

Had a great experience with Canadian Choice Windows and Door. David Greenberg was a very knowledgable salesmans and easly answered all my questions. The installation team was great and left no mess for me to clean up.

I replaced all the windows in my house 15 of them. So far 11 have been replaced (some more than once). I have 4 windows now that need to be replaced. They won't honor the warranty anymore. I'm in year 16. I get totally ignored by service. The only way to fix the windows now is to pay for installation. I have been trying since May 2020 to have them replaced. So much for a lifetime warranty. They have subcontracted the work to the window supplier. Both the supplier and Canadian Choice Windows admit they had faulty glass. I originally paid $15K for the windows. The warranty isn't worth the paper it’s written on.

PS. They are fully aware this is a warranty issue. Been on the phone with you guys for months over this issue.

Window Review
Excellent service right from start to finish. Kevin and James did the installation and did an amazing job. True professionals. They came in and put tarps over the floors to protect them. They replaced 9 windows and results are beautiful.
Once they were all done they cleaned everything up. We then did a walk around inside and out showing us each and every window to make sure each one met with our expectations.
We are extremely happy with our new windows and highly recommend Canadian Choice.

Stan and Mike were great to work with. Very experienced and prompt on all appointments.

Absolutely the worst decision I made was signing a contract with this company. They were slightly cheaper that the others but not much. Our sales rep Michael is a typical salesman. Only wants your signature on the contract then you won't hear from him again! Won't return emails/phone calls. And when you have a problem - you will talk to someone in a 'call centre'! Which will take weeks to resolve. Now lets get to the day of install, phoned me at 9:30am stating the windows didn't arrive. 'Apparently' the windows miraculously showed up a 1/2 hour later. Install scheduled now for the next day. However, the triple paned glass in the master bedroom didn't arrive...on all three windows, Then I was told they did arrive, but all three were broke. Two days on install, windows were installed (19 windows at that). The main window facing our walkway was severely scratched. Told the installer, who took pictures and was told another would be ordered. After two weeks of hearing nothing, I called - the call centre - and they had no idea what I was talking about. I'm still waiting for my glass to be installed in the master bedroom. But they did put in plexiglass for the time being. Was told that they STILL didn't have the glass and nobody knew how long it would be. Well I get a call about an hour later to schedule me in for tomorrow to get all three glasses installed. And they had to send a different company to install them as they were too busy. Two weeks go by and I still don't have the scratched glass installed. I finally have an appointment now. So I notice how dirty they are, finger prints everywhere from install. Tried to clean them the best I can without a ladder. So upon cleaning, I noticed the caulking from the inside is all cracked around the WHOLE window! I looked at the other windows and every single window needs to be re-caulked. On some, it looks like they barely put any on, so it's literally pulling away from the frame. So I hear back from the call centre and this is their excuse 'Calking is a silicone material, and silicone is cracking sometimes when its drying, it is a normal chemical reaction'. So I'm just supposed to live with cracked silicone caulking on every window?? If you are in the market for windows, please take this review to heart and look at the pictures I attached. It's a big investment in your house, don't cheap out by saving a bit.

We bought this house - a total renovation project -about 10 years ago and completed about 80% of the work, then life got in the way. Finally, we finished the last few upgrades - a new front door. Kitchen window and back door - and with the help of Joe and his colleagues, the house now looks rejuvenated and feels cozier. Not to mention our home's street appeal increased tremendously.

Our experience with Canadian Choice Windows was excellent. Our Sales Manager Rick was friendly and upbeat without a hint of pressure. He knew the various products and services inside out and was very responsive to our needs and concerns. He guided us to a clear and successful choice of windows and gave a distinct and well defined idea of the time line involved and how the installation would go.

The installation by Russ and Eugene went very well. We were actually given a choice to have the windows sooner than expected. Eugene and Russ completed the installation, 8 windows in all, in half a day. Their work was first-rate. And they cleaned up the debris inside and out thoroughly.

As for the windows we are very happy with them. We have an older home and were concerned how they might fit in. They worked perfectly – very crisp with clean lines they just open up every room.

Rose

Sales rep was very knowledgeable & personable. Installers listened to concerns about installation & worked to resolve a number of small issues.