I replaced all the windows in my house 15 of them. So far 11 have been replaced (some more than once). I have 4 windows now that need to be replaced. They won't honor the warranty anymore. I'm in year 16. I get totally ignored by service. The only way to fix the windows now is to pay for installation. I have been trying since May 2020 to have them replaced. So much for a lifetime warranty. They have subcontracted the work to the window supplier. Both the supplier and Canadian Choice Windows admit they had faulty glass. I originally paid $15K for the windows. The warranty isn't worth the paper it’s written on. PS. They are fully aware this is a warranty issue. Been on the phone with you guys for months over this issue.
- Approximate cost of services:
- $15,000.00
- Company Response
Hello Mike, we apologize for your recent experience. As you have mentioned we have serviced your windows on numerous occasion over the last 16 years. Due to the recent events with Covid-19 and the disruptions it has caused in our industry as a whole we are using some 3rd parties to help out with warranty issues. They may not be aware that this is a service issue, please contact our office directly, as we can't identify you from this review, and we will make sure that this gets done at no cost to you as per warranty.