Brenda in Richmond Hill

Absolutely the worst decision I made was signing a contract with this company. They were slightly cheaper that the others but not much. Our sales rep Michael is a typical salesman. Only wants your signature on the contract then you won't hear from him again! Won't return emails/phone calls. And when you have a problem - you will talk to someone in a 'call centre'! Which will take weeks to resolve. Now lets get to the day of install, phoned me at 9:30am stating the windows didn't arrive. 'Apparently' the windows miraculously showed up a 1/2 hour later. Install scheduled now for the next day. However, the triple paned glass in the master bedroom didn't arrive...on all three windows, Then I was told they did arrive, but all three were broke. Two days on install, windows were installed (19 windows at that). The main window facing our walkway was severely scratched. Told the installer, who took pictures and was told another would be ordered. After two weeks of hearing nothing, I called - the call centre - and they had no idea what I was talking about. I'm still waiting for my glass to be installed in the master bedroom. But they did put in plexiglass for the time being. Was told that they STILL didn't have the glass and nobody knew how long it would be. Well I get a call about an hour later to schedule me in for tomorrow to get all three glasses installed. And they had to send a different company to install them as they were too busy. Two weeks go by and I still don't have the scratched glass installed. I finally have an appointment now. So I notice how dirty they are, finger prints everywhere from install. Tried to clean them the best I can without a ladder. So upon cleaning, I noticed the caulking from the inside is all cracked around the WHOLE window! I looked at the other windows and every single window needs to be re-caulked. On some, it looks like they barely put any on, so it's literally pulling away from the frame. So I hear back from the call centre and this is their excuse 'Calking is a silicone material, and silicone is cracking sometimes when its drying, it is a normal chemical reaction'. So I'm just supposed to live with cracked silicone caulking on every window?? If you are in the market for windows, please take this review to heart and look at the pictures I attached. It's a big investment in your house, don't cheap out by saving a bit.