Canadian Choice

We have had issues with this company since the first winter. Somehow the bad reviews in homestars keep on getting removed.
Initially we had issues with the door stain, it was coming off because the factory didn't paint it properly. After 2 years of back and forth emails they finally agreed to come and re paint it.
This issue of ice build up has been addressed before in a previous review and they contacted me to " fix the issue". The attempted to put more sealant and foam twice!! but it didn't work. I've been having issues of ice exteme build up since day 1. They haven't been able to fix it.
This happens on a regular winter day below -10. I totally understand that it could happen on extreme winter days, but this happens on regular days too.

Beautiful doors that keep out drafts and noise. More window, less frame make my view even more visible.

I had called around a few window companies to get a quote. Joe was definitely the most knowledgeable out of all. He was honest about the windows which didn't need to be changed and which did. Canadian Choice also had more options that suited what we needed. I have already referred 2 of my family members to him

Replaced our doors and windows last year.

Tony was our salesperson. Terrific experience- knowledgeable and very helpful. He walked us through everything.

The products were excellent.

We recently had to make a service call as the back door went out of alignment slightly. Within 3 days of reporting the issue, a technician, Alex, was at our home. The problem was identified and resolved in less than an hour.

Our experience with Canadian Choice has been first rate. I appreciate the way they treat their clients and stand by their products and work. If something needs to be addressed- they take care of it. Too bad more organizations dont share this same focus on the client experience

So happy with my decision! From dealing with the sales rep, to the communication in response to my many changes and questions, to the impeccable installation by the technicians. I replaced all the main floor windows and the front entrance door. Everything went well and installation was on time! My home is warm and I am so grateful. Thank you Canadian Choice!

Windows look amazing as expected. Quality, advice, customer service, installation everything went well. 100% satisfied and strongly recommend Canadian Choice Windows.

Really happy with project from start to finish! From choosing a new front foor to providing options that best suits our needs in window replacement. Both Joe and Customer Care were promt with any questions and clarifications along the way as well as follow up post completion.

Canadian Choice did an excellent job. Stan was very helpful - he suggested the window styles and they look great. The installation went very well from start to finish. Not only do the windows look great, but it is much warmer too.

Beware: Filtered Reviews and Poor Experience with Canadian Choice Windows and Doors

Unfortunately, I had an extremely disappointing experience with Canadian Choice Windows and Doors, and I feel compelled to share my story to warn others about potential issues with this company. I am deeply dissatisfied with their service and feel it is essential to shed light on my negative experience. It is worth noting that my initial review on Google did not show up, which only adds to my concerns about their credibility.

First and foremost, I am deeply troubled by the fact that Canadian Choice Windows and Doors appears to be filtering out negative reviews from their system, thus creating a misleading and unbalanced representation of their services. This manipulation of their online presence is deeply concerning and undermines the trust of consumers who rely on honest feedback to make informed decisions.

My personal experience with Canadian Choice Windows and Doors was far from satisfactory. From the initial contact to the final installation, I encountered a myriad of issues that left me feeling frustrated and let down. The lack of professionalism and communication was evident throughout the process.

Not only did I experience a significant delay in the delivery and installation of the windows and doors, but the quality of the products left much to be desired. The promised excellence in craftsmanship was sorely lacking, and I was left with subpar work that fell short of my expectations. The customer service I received during and after the installation was unsatisfactory, with dismissive responses to my concerns and a lack of initiative to address the issues at hand.

Furthermore, the lack of transparency regarding pricing and additional costs was alarming. I felt as though I was misled and subjected to hidden fees that were not disclosed upfront. This lack of integrity in their business practices raises serious red flags about their commitment to customer satisfaction and ethical conduct.

It is disheartening to see that my genuine experience, along with potentially others who have faced similar challenges, is being suppressed by Canadian Choice Windows and Doors' selective approach to showcasing reviews. It is crucial for prospective customers to have access to a comprehensive range of feedback, both positive and negative, in order to make informed decisions about engaging with this company.

In conclusion, I strongly urge individuals to approach Canadian Choice Windows and Doors with caution and skepticism. The apparent censorship of negative feedback and my personal unsatisfactory encounter with their services emphasize the need for transparency and accountability. I cannot in good conscience recommend this company based on my experience and the concerning practices surrounding their review system.

Therefore, I implore others to be wary and take my account into consideration when evaluating whether Canadian Choice Windows and Doors is the right choice for their window and door needs. It is my hope that by sharing my unfiltered perspective, others can make more informed decisions and avoid the disappointment I have endured.

"24years warranty expired in 24 hrs." Run away from this company if you cancel the order with in 10days.I regret to inform you that my experience with Canadian Choice Windows has been nothing short of disappointing. After the installation of the windows, I discovered moisture accumulating on the windows, and much to my surprise, I was informed that this issue was not covered under warranty. Despite the obvious problems with the functionality of two of the windows, the customer service has been incredibly unhelpful. Each time I attempt to address these issues, I am met with excuses and a tendency to shift blame onto me.

I have repeatedly attempted to seek support from the customer service team, only to be met with a requirement to submit my complaints in writing via email. Verbal complaints seem to be disregarded entirely, which has made the process of addressing these issues needlessly difficult and time-consuming.

Furthermore, my suspicions regarding the installation of lower quality windows have been met with complete silence from the company. I have reached out to Canadian Choice Windows to request verification regarding the quality of two of the windows, and their failure to reply is both disappointing and concerning.

Additionally, their lack of willingness to conduct a post-installation inspection and their insistence that I wait 5-6 months for this process is not only inconvenient but also threatens to delay my government rebate. This unanticipated delay is completely unacceptable and reflects a lack of consideration for their customers' time and resources.

On top of these issues, during the installation, the installer negligently dropped tools, resulting in damage to my stair steps and wall. Despite bringing this to the attention of Canadian Choice Windows, I have been met with an astonishing lack of responsiveness and accountability.

Overall, my experience with Canadian Choice Windows has been marred by subpar quality, unhelpful customer service, and an unacceptable lack of accountability for damages caused during the installation process. I would caution anyone considering their services to think twice and carefully consider the potential consequences of engaging with this company.