"24years warranty expired in 24 hrs."
"24years warranty expired in 24 hrs." Run away from this company if you cancel the order with in 10days.I regret to inform you that my experience with Canadian Choice Windows has been nothing short of disappointing. After the installation of the windows, I discovered moisture accumulating on the windows, and much to my surprise, I was informed that this issue was not covered under warranty. Despite the obvious problems with the functionality of two of the windows, the customer service has been incredibly unhelpful. Each time I attempt to address these issues, I am met with excuses and a tendency to shift blame onto me.
I have repeatedly attempted to seek support from the customer service team, only to be met with a requirement to submit my complaints in writing via email. Verbal complaints seem to be disregarded entirely, which has made the process of addressing these issues needlessly difficult and time-consuming.
Furthermore, my suspicions regarding the installation of lower quality windows have been met with complete silence from the company. I have reached out to Canadian Choice Windows to request verification regarding the quality of two of the windows, and their failure to reply is both disappointing and concerning.
Additionally, their lack of willingness to conduct a post-installation inspection and their insistence that I wait 5-6 months for this process is not only inconvenient but also threatens to delay my government rebate. This unanticipated delay is completely unacceptable and reflects a lack of consideration for their customers' time and resources.
On top of these issues, during the installation, the installer negligently dropped tools, resulting in damage to my stair steps and wall. Despite bringing this to the attention of Canadian Choice Windows, I have been met with an astonishing lack of responsiveness and accountability.
Overall, my experience with Canadian Choice Windows has been marred by subpar quality, unhelpful customer service, and an unacceptable lack of accountability for damages caused during the installation process. I would caution anyone considering their services to think twice and carefully consider the potential consequences of engaging with this company.
- Approximate cost of services:
- $13,000.00
- Company Response
Thank you for your review. We're sorry to hear about your recent experience. Usually every client receives an information package emailed to them outlining warranty and care instructions. Also there should be information with regards to surface condensation as many factors affect that happening such as humidity levels inside the house. You can always contact our consumer care team at 1-866-807-8064 so that can better explain that to you. As for the 2nd audit delays, we have been experiencing a high volume of audit requests which have slowed down the process and we apologize for that. Please reach out to our rebates department and perhaps they can help you out with this. Your file shows no mention of any damage to your staircase so can you please address that with our consumer care team.