Full disclosure, I paid upfront for a furnace maintenance from a deals website.
I called Cambridge H and C on January 20th to book my maintenance and they told me they would call me back in two weeks to book my appointment. On February 8th or so, I called back again when I hadn't heard from them. I asked for an appointment on a weeknight after 4 pm. The man I spoke to told me that they didn't do appointments after 4pm. Fine - I booked a daytime appointment anyway. I called back in a few days and got a different person. This time I didn't mention my "deal" and I was able to book an appointment no problem Thursday at 430.
At 425 on Thursday, I received a confirmation call for my appointment, letting me know the tech would be to my place between 430 and 530. At 545 (already late), I called the office and asked if the tech was close. The lady told me someone would call me. At 600, I called again and mentioned I was waiting for a tech still. They told me someone would call in five minutes. The man who did call me, told me he would call the tech and get back to me. When he got back to me around 615 - he said the tech wanted to reschedule.
This morning, I called the company directly and asked for a refund of my "deal". He said it was out of his hands and I would have to speak to the "deals" website.
I really can't speak about their techs, service, or workmanship, because I never received any.
Update - Allen contacted me about my review and my experience with Cambridge. He was apologetic, explained how some of my issues came about, and offered solutions to improve my experience.
- Approximate cost of services:
- $45.00
- Company Response
We are truely apologetic for any sort of inconvenience caused, however we hope that the solutions provided to you afterwards were satisfying, we hope and try to meet your expectations now and in future as well. Thank you once again.