We used Cadillac at our previous home and everything was perfect. Perhaps this time was just bad luck. Ernie came to quote on 3 sets of shutters. Cadillac was flawless in the way the order was processed and installation was scheduled right away. 2 of the 3 shutters were installed perfectly. The 3rd shutter was an ordeal. On the first installation the installer noted the window wasn't square so he had to get the shutters cut down to fit. Then he came back only to realise that the louvres were too wide to fit the depth of the window. He offered an alternate installation method that would have changed the look of the window and I rejected that idea. So he had to come back a third time to install different shutters. Cadillac gave me a discount on those shutters (at my request), but I would have preferred to pay full price and have them measured correctly in the first place.
- Approximate cost of services:
- $1,000.00
- Company Response
Thanks for your review. Although we strive for perfection there are instances where mistakes are made. It is our policy to correct problems as quickly and efficiently as possible as to reduce the inconvenience to our clients. Again, we apologize for any inconvenience.