Branthaven Homes

Recently purchased a 2 year old Branthaven built townhouse in Oakville. It was discovered after the purchase, that there was an existing plumbing leak in the main stack of the house dripping down the outside of the stack to the basement. Leak not yet found but will be ASAP.

It's unimaginable that a main stack leak could exist, that is because, one has to consider, did the builder and their install plumbers actually pressure test the system before the finish walls were completed? I highly doubt the system was pressure tested, because this should have been detected.

In any case, just my luck, the warranty ran out just prior to my purchase, so the cost to repair is on me, as the home owner.

In addition to that, correspondence with Branthaven has been poor, as they have shown no interest in assisting with information, or direction to where to gain information to resolve this issue.

I should have bought from a home from one of the builders such as Mattamy. Lesson learned.

UPDATE:
Branthaven customer service followed up with my concerns, with much correspondence. Though the urgency of getting the leak repaired was immediate and was paid for out of pocket, Branthaven mentioned that they would have performed the repair. The timing of the situation did not allow for that, however, they were kind enough to offer a form of reimbursement to which I accepted.

Moral of the story, having the right people in the right places make bad situations work out for the better. Thank you Branthaven (specifically Lisa).