Christopher A. Wong from Brampton

I purchased a 2 year old townhome, builder is Branthaven. The house has and has had 3 significant water leaks. 1. First year of ownership: A drain pipe was leaking into the basement, caused by bathroom corner shelf fastening screw, which was screwed through the wall and into the main stack. The bathroom is on the ground floor. The screw rusted and eventually left a hole in the stack. The adjacent wall had to be cut out, stack repaired, wall repaired. 2. First year of ownership: Discovered that the garage wall showed signs of water damage. Initially, could not determine where it was coming from. This year, with extensive amount of rain, the leak was found to be coming from the balcony above the garage. The privacy fencing, centre post, was loose. The installer had over tightened the lag bolts which were supposed to catch the joists below, but in doing so, bored out the wood such that the lag bolts were not able to be tightened. Water was leaking through the holes of the lag bolts, into the ceiling of the garage below, then down the garage wall. Had to find another method to fasten the fence post. 3. First Year of Ownership to Present: At first, thought it was just a one off leak, but here's the thing. There was water staining on the second floor ceiling, where there are no water pipes or drainage. There is also a third floor. Painted over the stains Later and subsequently a couple of days after heavy rain, water staining would appear again. This year, with the extreme rainfall, the staining is significant. Further investigation observed that the walls on the third floor directly above the second floor ceiling stains, is also showing water stains. Access the attic, can finally see the underside of the roof sheets are wet in a specific location, right above the water staining and wall damage. Observed that the attic insulation is also compressed or lower in the exact area above the water leaks below. Look outside of the house, see there is a roof vent near the hip, very much in the location above the signs of water damage in the attic. Looks like I will have to get the roof inspected, given past interaction with Branhaven, they will just hide behind the fact that the new home warranty doesn't cover such occurrences. Is this is a quality issue, design issue? Here's another one, roof shingle tabs blowing off the roof after only 2 years after being built. I have taken some photos, and will try to post them here when I can transfer them off my phone.

Recently purchased a 2 year old Branthaven built townhouse in Oakville. It was discovered after the purchase, that there was an existing plumbing leak in the main stack of the house dripping down the outside of the stack to the basement. Leak not yet found but will be ASAP. It's unimaginable that a main stack leak could exist, that is because, one has to consider, did the builder and their install plumbers actually pressure test the system before the finish walls were completed? I highly doubt the system was pressure tested, because this should have been detected. In any case, just my luck, the warranty ran out just prior to my purchase, so the cost to repair is on me, as the home owner. In addition to that, correspondence with Branthaven has been poor, as they have shown no interest in assisting with information, or direction to where to gain information to resolve this issue. I should have bought from a home from one of the builders such as Mattamy. Lesson learned. UPDATE: Branthaven customer service followed up with my concerns, with much correspondence. Though the urgency of getting the leak repaired was immediate and was paid for out of pocket, Branthaven mentioned that they would have performed the repair. The timing of the situation did not allow for that, however, they were kind enough to offer a form of reimbursement to which I accepted. Moral of the story, having the right people in the right places make bad situations work out for the better. Thank you Branthaven (specifically Lisa).

After contacting several roofing companies, some local based, some GTA based, I received my first quote from Vasil of Royal Roofs. I received a few more quotes, some close in price, some way out of the ball park. Eventually, I narrowed it down to two companies, one being Royal Roofs. After many conversation via email and by phone, I chose Royal Roofs because Vasil gave me the most confidence of the two companies, that they would do the job as described. During my correspondence with Vasil, I had asked him whether there would be a dumpster or if the material would be removed daily. When he told me the latter, that was the deal maker. I should also mention that while observing the work performed by the crew, it was great to see the care they took to do the job right. One of the key factors why a homeowner should choose Royal Roofs is that they laid tarps around the perimeter of our house, cleaned up and removed all of the old materials on a daily basis. Best of all, he and his crew were very accommodating not to disrupt my families daily routine. With so many roofing companies out there, it can be a difficult decision which one to choose. Hands down, Royal Roofs should be your first choice because you know the job will definitely be done right. CW