I would not recommend this company to anyone. We bought an order of hardwood flooring for 1300 square feet after being told that it was good quality wood at a special discount price (not the "China or Costco brand," the salesperson said). Our installer refused to go any further because of the defects in the groove and tongue mechanism. When we called Brampton Hardwood, the manager said, "Yes, what do you expect at that price ? Your installer will just have to work harder." Terrible service.
When we spoke to Vince on the phone afterwards, he admitted that the tongue and groove mechanism would be defective in some of the wood. Your reply to this review is completely different from what we were told on the phone. Still not happy with your service.
- Approximate cost of services:
- $4,000.00
- Company Response
As our sales manager explained to you, the flooring you purchased is a quality North American product. We have sold well over half a million square feet of this flooring without any issue or complaints. The tongue and groove is one of the most reliable and consistent on the market. You selected a grade from this manufacturer that is value priced solely because of the existence of more knots in the wood itself. In all other facets, the flooring is equal to the more expensive grades. If a customer does not want his floor to have knots, it is then up to his installer to take the minor extra time to cut out the knots from each individual piece. Professional, qualified installers recognize this and do the job properly. Your installer however did not want to do this and instead filled your head with false claims about quality and workmanship. Thus, the only real issue here is with the poor attitude of your installer. You should be very happy about buying a great floor at a very low price.