- Approximate cost of services:
- $30,000.00
Don't use them for pool/hot tub maintenance
Charged us for a new motor.... except it wasn't new!
Hello Derek, as a family member of our second generation business your feedback is important to us. I spoke to our Service Department and understand you had a new motor installed in July however the label on it was scratched. Our senior tech installed it for you months ago and when we closed your pool this fall it seemed to be working as expected. This tech has been with us for over 20 years. Adding travel time to each job is a standard industry practise. We appreciate the opportunity to serve clients who value the decades of experience we have as we've been building and taking care of pools in the GTA for over 50 years. Please email me: jennifer@bonavistapools.com if you would like to further discuss your concerns.
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Hello Randi,
I am sorry that you were disappointed with our service. I hope you will reply to the email I sent you as I want to resolve these issues. As a member of the family who owns BonaVista Pools, I take feedback like yours very seriously and want to help you as well as improve our staff training. My email address is jennifer@bonavistapools.com. I hope to hear from you soon.
Kind regards,
Jennifer Gannon
Many thanks Fiona! It's been such a pleasure working with you and Lui on your backyard project. We wish you lots of fun and relaxation in your beautiful oasis. We really appreciate your positive feedback and the opportunity to be of service.
David we really appreciate your kind feedback and the opportunity to be of service. You have a beautiful pool that deserved this renovation and update. Donna and our whole team wish you many years of fitness and enjoyment in your swimming pool!