Had a pleasant experience with BH until I needed warranty service! Took 1 day off work to have a tech come in and say a slider is to be replaced, 6 weeks later manufacturer came to replace and it didn't fit, 6 weeks later and another used up vacation day at my expense, I receive a call morning of service saying the slider replacement didn't meet quality. I asked the manufacturer to escalate my concerns and didn't hear anything back - followed up with BH same day and they said they would "look into this" and genuinely seemed to care, but they never called back. Followed up again, spoke with service and still no response back. This whole process has cost me 3 vacation days, and a lot of annoyance! I question their loyalty to paid customer when the cost falls back to them from a warranty issue.
- Approximate cost of services:
- $14,000.00