Better Contracting Services

Roofing
Toronto ON M9W 4P2
Write a Review
Write a Review


HomeStars
Roofing
Better Contracting Services
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Better Contracting Services

Average customer rating:
8.9 10 (345 reviews)

Sort by

Cecilia in York
Cecilia in York
4 reviews Toronto, ON
1/10

Chimney repair

Would have been a good experience but the company has not refunded the amount we overpaid them. The contract was to do two jobs- one is chimney repair (patch base with cement) and to repair dry wall inside the house. With the pandemic we decided to cancel the indoor job. The company received the down payment in mid-March, we did not receive any refund until we followed up after waiting over a month. We eventually received a check (today) for $76 out of the $890 down payment. We are not talking big amounts but I expected better customer service from a professional company. Is it correct to charge $800 for a tiny cement patch that took less than 30 mins to do? But worse the proj mgr estimated our refund as $230. Are we being taking advantaged of because they already have our money and that we are not a major customer?

Approximate cost of services:
$1,780.00
Was this review helpful?
Company Response

Hi Cecilia

Sorry we couldn't make you happy , due to Covid you informed us you did not want us to proceed with interior work. It is not fair to give this rating because you actually canceled the work.

I know times are very bad for your family , we have offered you the interior $$ portion of job back that is not done due to Covid, you have not responded to several emails and phone calls from my office. We just ask for you fairly review the work that already has been done on the roof.

Sincerely MGraves

Cristiano
Cristiano
1 review Toronto, ON
10/10

New Roof

I requested 3 different quotes and Better Contracting was right in the middle. I am happy I went with them because it's like the saying goes, "You get what you pay for!" Mike took the time to go into detail of the process and what exactly they will be doing. I felt comfortable going with them, not only for the price but mainly for the service! I will definitely refer them to family and friends! A+ Service!

Approximate cost of services:
$11,000.00
Was this review helpful?
Company Response

Thank you for the stunning review

Anderson Projects in Toronto
Anderson Projects in Toronto
2 reviews Toronto, ON
10/10

laneway garage roof

Better Contracting arrived promptly and to review the work required and provide a scope of work and quote. They were able to schedule the work for one week later. They arrived on time, with a 4 man crew, worked all day, and completed the job. I have a construction background and I am satisfied that all the work as done properly. They removed all the waste and their cleanup was very thorough. The lead hand was professional and polite. The rest of the crew worked hard under his direction. I was very pleased with all aspects of the work.

Approximate cost of services:
$4,800.00
Was this review helpful?
Company Response

Thank you for the Great Review,

MGraves

Private User
Private User
Private User reviews Toronto, ON
10/10

Roof replacement

Had a roof leak caused by a poorly installed roof, Better Contracting to the rescue (roof replaced) - professional and frank advice, great customer service, meticulous work. I would definitely use again and recommend.

Approximate cost of services:
$17,000.00
Was this review helpful?
Company Response

Thank you

MGraves

Private User
Private User
Private User reviews Toronto, ON
10/10

Roofing and Eaves Trough replacement

I began my search for CertainTeed Shingles to replace the aging IKO ones I had curling on our roof after only 13 years. Fears of class action law suits(in the case of IKO) for faulty product was not what I wanted to hear. Nearing retirement this was the last roof I wanted to replace. CertainTeed was the brand for us. Then I began my search for contractors. I checked out a few roofers and was eventually referred to Best Contracting Services(BCS) by a friend in the home insurance adjusting business. He had his roof done by BCS as was satisfied. I was less impressed by the fact that Mike Holmes recommends them and more by the people that have used their services. We had the estimates done and short of a few ripples in the beginning getting the workers by when we'd expect them the jobs commenced. The crews showed up before our request and mostly whenever they were free from their previous jobs. However, we stomached that as a small price to pay as the work was very good and we'd highly recommend them. They are not the cheapest contractors but we liked their work and will recommend them. In this world of getting what you pay for...I must caution anyone from looking for a cheap deal on roof repair. A home is likely the most expensive purchase in your lifetime. Treat it with respect and your house will keep you comfortable for years. Thanks to Mike(owner), Christopher and your entire crew for looking after us.

Approximate cost of services:
$14,000.00
Was this review helpful?
Company Response

Thank you for the nice Review

It was a pleasure working for you

MGraves

Gary Black from Leslieville
Gary Black from Leslieville
1 review Toronto, ON
10/10

New Roof Shingling

I needed my roof re-shingled and contacted Better Contracting to see about getting my roof done asap. The team at Better Contracting came out and started in very short order. The team worked extremely hard under difficult weather conditions. The job took 2 full days to complete. The Better Contracting team did a great job cleaning up and left the job site extremely clean and tidy.

I'm extremely happy with the work completed and definitely would recommend the Better Contracting team for my next project.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you Gary for the review and the business

MGraves

Chris in Montréal
Chris in Montréal
0 reviews Montréal,
10/10

NEW ROOF and EAVESTROUGH

I Hired Better Contacting in March 2020 for a new shingled roof and all my exterior work (vents, soffit, gutters and down spouts). They use high quality materials.
Very professional, polite, courteous and knowledgeable salesman and crew. I am very happy with the job and I fully recommend Better Contracting.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Thank you Chris for the business

Vinny in Etobicoke
Vinny in Etobicoke
2 reviews Toronto, ON
10/10

New roof and sheet metal work

I Hired Better Contacting to complete a new shingled roof and all my exterior metal work (soffit, gutters and down spouts)
The sales man and crew were very professional and knowledgeable they answered and completed the job on time.
They treated my property with respect and the crew were helpful and kind. I will not hesitate to call Better Contract in the future for my roof,
metal work or siding needs.

Thank you
Ermanno Forte

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank you Vinny

Private User
Private User
Private User reviews Toronto, ON
10/10

Peace of Mind - Professional Service

There's nothing good about a leaky roof. Especially in the dead of winter. But working with Mike and his team of experts at Better Contracting takes away the stress, the uncertainty and the headache. From our first contact Mike (the owner himself) walked us through what we were facing, using pictures and plain language. Then his team showed up and completed the work professionally, promptly and taking care to be respectful of our home and our neighbours. And the final bill? so much better than expected. Beyond reasonable would be a good way to put it. We've used Better before, but never in an emergency like this. And they saved us!

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Thank you so much

BrandonHamilton in Loretto
BrandonHamilton in Loretto
1 review Loretto, ON
10/10

New kitchen/roof repair

I hired better contracting to design a new kitchen and installed it. We had major leak in the roof and russ from better contracting came out and fixed the roof. Mike put us in touch with his project manager. Gave us a fair quote

We are so happy with the fast roof service and new kitchen

Approximate cost of services:
$14,000.00
Was this review helpful?
Company Response

It was a pleasure working for you Branden

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Better Contracting Services

The Better Contracting Services team, led by Michael and Steven Graves, has provided reliable custom roofing and siding to Greater Toronto Area homes for 28 years. We've established ourselves as professional, detail-oriented roofing and siding contractors covering the entire GTA. Our facility is conveniently located in Etobicoke. Our craftsmanship consistently satisfies our customers.

We strive to maintain the highest standards while exceeding client’s expectations at all levels.

CATEGORIES
Roofing
PRODUCTS
Certainteed,Vic West , IKO, Kaycan, Decra and Velux and Columbia
SERVICES
We offer a wide variety of services from a small leaking roof to a complete roof replacement (flat or Pitched). We also install skylights door, and windows. We specialize in siding as well as all type of metal work.
BRANDS
Better Contracting Services The Smart Screen
SPECIALITIES
residential re-roofing, Soffit, Eaves trough and Fascia
WEBSITE
https://www.bettercontracting.ca/
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
Visa Mastercard and Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year workmanship on roofs and 5 years on aluminum
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.