Bath Emporium

When we first started talking about renovating our 1950’s kitchen, we approached the whole task with dread about the disruption to our home and the inevitable dust that would be created.

Finding Castle Kitchens was a breath of fresh air. Jodi, one of the Owners greeted us warmly the first day we set foot in their premises, asked all the obligatory questions about why we were there, our budget and what we needed.

The thing that convinced us that Jodi was the right designer for us was her solution to an otherwise problematic closet which took space out of our small bungalow style kitchen. Without her solution, I am sure our final result would have not been nearly as successful. In fact, the other designers we visited all said it was too bad about the closet and proceeded to design around it, repeating the problems that had made our kitchen a functional nightmare.

Jodi was also the only designer whose first task was to make a visit to see what our existing kitchen looked like and how we used it in our home. She gained valuable insight that made her design all the more suitable for our circumstances.

When Jodi had completed the plan and we were happy with it, cabinets were priced and ordered, delivery dates set and we proceeded to hire a Contractor to do the demolition and re-construction in preparation for the arrival of the cabinets.

The cabinets arrived right on schedule as originally promised by Tatiana, Castle’s construction representative, and installation was completed on the agreed date. We were able to move into our new kitchen right on time, only 7 weeks from the date the first hammer was swung.

We have no hesitation in recommending Castle Kitchens to anyone who needs their kitchen renovated. From the design to the choice of cabinets, selection of countertop, floor tile and backsplash tiles everything works together to give us a truly modern professional appearance. We have received many positive compliments from friends and family on the choice of colours and materials.

John and Al

I shopped around for a kitchen faucet which could fit right underneath the ledge of my granite bar. It was a tight fit and I had a hard time finding one. I finally found a reasonable priced one at Bath Emporium which was on sale. I simply paid and picked it up, and then installed it myself.

I have since gone back to the store to get the estimates for the bath fixtures for my bath reno. The service has been so far so good.

HORRIBLE STAY AWAY, I filed a complaint with BBB. Said they would install vanity, now of course they only install countertop and sink-WHAT? How do you install countertop without the vanity? Never would recommend this company to anyone. Wish I had read reviews first. Their solution, "pick it up, don't pick it up" Gets better picked it up and it has no hardware or holes for hardware installation! Why was it 3000.00 dollars?
I did read their response to my complaint. If you notice when you read their version of events, as well as in any other complaint made about them it is NEVER their fault. They always defer the responsibility to the customer. I will let their responses speak for themselves!

We purchased a vanity with engineered marble top and matching linen cabinet. Service was a little stand-offish until they learned we were serious. They were not really that helpful in trying to arrange for delivery, which when it finally did arrive also frustrating as the "truck broke down" but no one ever thought to call us who had our contractor waiting to pick it up. Even though we had given them a deposit on our credit card, they would not apply the balance to the card without me going in. More frustration. The pieces are nice, but no one warned us of the dangers of toothpaste and engineered marble. Don't expect the friendliness of service or for them to go the extra mile. Or even inch.

All the people at Bath Emporium provide courteous and professional service. They are a turn key retailer that provide design, supply and 3rd party contractor services. We had three bathrooms at home and a bathroom at our cottage redesigned by Jodi. She has excellent taste and a design eye for complementing tiling, vanity and plumbing fixtures. Her 3rd party contractors have always been top notch. I would highly recommend Bath Emporium for any of your kitchen or bathroom renovation requirements. All their staff are courteous and accommodating.

We needed to purchase faucets for our kitchen and 3 bathrooms on quite a short timeline. In the end, we found what we needed but it wasn't the most smooth process.

The first rep that we dealt with was a little on the high and mighty end. The second rep was just lovely.

Long story short: we selected a kitchen faucet but it needed to be ordered from the manufacturer. 2 different reps told us that it was in stock and that it would be in the store within 2 days. Through no fault of their own, the product turned out to be on back order. Due to our tight deadline, it would have been nice if they talked to someone at the manufacturer to see if it really was available.

The manager was quite helpful though and was able to recommend a similar faucet that had just arrived that same day. He gave us a good price and everything worked out.

we bought 2 toto toilets from this company. had priced it out from many different retailers and they were the cheapest. service in store was alright, not exceptional as they didn't make a lot of suggestions and say a lot about their products, ie when asking about different brands, all the sales rep said was they're both good brands and didn't go into detail. but if you know what you want, ie we wanted toto ultramax, they had the best price in the gta.

poor service, poor quality cabinets company only wats to sell no consideration to space . shower was too small. two years later th cabinets where falling apart the product was made from MDF not wood doors as i was told

In the store today (12/8/2011) to look at/for large ticket bathroom fixtures (showers, tubs, etc). It looked like they had some nice products but the service is TERRIBLE and RUDE. There was no other customer in the store and I had to ask to be helped and was treated as if it was an inconvenience and I was asking stupid questions. I will not buy from this retailer and would highly recommend not even bothering to check them out!!