HORRIBLE STAY AWAY, I filed a complaint with BBB. Said they would install vanity, now of course they only install countertop and sink-WHAT? How do you install countertop without the vanity? Never would recommend this company to anyone. Wish I had read reviews first. Their solution, "pick it up, don't pick it up" Gets better picked it up and it has no hardware or holes for hardware installation! Why was it 3000.00 dollars?
I did read their response to my complaint. If you notice when you read their version of events, as well as in any other complaint made about them it is NEVER their fault. They always defer the responsibility to the customer. I will let their responses speak for themselves!
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Well, we remember this customer. She is Ms. Lisa Cybulski and is actually from Bolton and not Etobicoke.
She ordered a vanity from us at a great price .... and when time came to pick it up, she demanded it to be delivered and also installed.
This was never part of the agreement. Had it been, it would have clearly be written on the Invoice and we NEVER give verbal promises.
Even when we occasionally deliver goods free of charge on BIG orders, it is clearly mentioned on the invoice as "Delivery Free".
Ms. Lisa Cybulski's invoice doesn't state anything other than the selling price of the vanity. And so, she tried to twist our arm and when things didn't go her way, complains and shamefully writes such reviews. For the past 15 years we have been serving over 5000 Customers each year and this is probably the first time we experienced a customer like this.