Lastman's Bad Boy Superstore

We purchased a leather sofa and love seat. The store manager promised that the extended warranty would cover pet scratches so we purchased this coverage. When I called the warranty department to get a scratch fixed, I was informed that the ext. warranty does not cover it. Left multiple msgs for the manager and finally had to go into the store to speak with him. He confirmed what he had promised (I have it in writing). A technician came to my house, took pictures but didn't fix anything. He said there would be follow up in 5-7 days. Nothing. I called the warranty dept., left a msg for Renza, no follow up. Called again and left a msg for Rimpi in service - no follow up. In addition to the scratch, the leather in certain areas is fading. In short, I've done more work then Bad Boy in trying to get service. Unprofessional and a company that doesn't stand behind their product or promises. Hopefully head office will step up and make this right. BTW…both the couch and love seat arrived a month late. An unfortunate beginning to an increasingly frustrating experience.