Purchased the extended 5 year warranty, which now that I'm trying to use it - I'm being told it doesn't apply to my purchase. Being referred to Magiseal/Zucora who won't honour the warranty, reading from a different version of the rules than those given to me at time of purchase.
Service desk is unbelievably unhelpful. Was offered a refund on the warranty - so clearly there's an understanding that the warranty isn't working... however they were purchased together.
Now I'm left with a falling apart sofa. Will actively warn everyone I know against shopping here.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Brian,
Thank you so much for reaching out to us on HomeStars. We understand that you have been in touch with our service department and we were able to resolve this issue to your satisfaction. We'd like to apologize for any inconvenience this situation may has caused, but we are glad to hear that we have taken the steps with you towards a resolution.