AtlasCare

I'm a new customer of AtlasCare. I called them a few weeks ago for a maintenance contract on the 2 furnaces, 2 humidifiers, and 1 HRV unit in my newly built (2 yr old) house. The customer care representative was very helpful & knowledgeable -she pointed me to the right plan and was not "salesy" in trying to sell me more services than I need at this point.

They were very flexible on the schedule for my first 21-point inspection + cleaning appointment which they could do within a few days. When Eric arrived for the inspection & cleaning, he pointed out several things that were not set properly from my installers. My brand new humidifiers were not turning on due to an incorrect setting and my HRV unit was not kicking in at the right times. He gave me a very thorough orientation on the settings and optimal operation of my furnaces. He cleaned both furnaces and ended up not charging me on one of the extra services I purchased because no servicing was actually required. I found the technician to be very respectful of our house, ensuring he had covers for his shoes and always closing the gate behind him to go downstairs so my 2-year old wouldn't follow (a house rule we advised him about).

This was a new experience for me since I had Enbridge at my old house for many years - what a difference in service, care, & attention levels!! I highly recommend them to anyone looking to for a good service/value combo. You get more than what you pay for with Atlas Care - honest, diligent, & customer friendly people.