First, let me say this was a few years ago and perhaps they have improved with time.
Charles was great upfront, he listended to our needs + the design done by his wife was great so we decided to hire them. It was downhill from there -the execution fell flat.
There were 2 curved steps of paving stone and complete paving stone backyard surrounding the pool, with flower bed border.
The curved parts created quite a problem for them.
The steps and the paving stone coping around the pool was not cut properly, leaving big gaps in the fit for both steps and pool surround - the sand all came out into the pool before it was complete. They had to come back to apply caulking to all the coping stone. But the gaps from poor cut calculations remained. The best plan doesn't matter if the crew can't execute it.