In 2009 on Sunday before Christmas I paid full price for dresser and mirror, including delivery. Got that furniture on Saturday. Next day during the assembling found that dresser has broken support under big drawer (big crack). Also a face panel of drawer was cracked. On Monday called Customer Service to replace Dresser. Answer wait for representative to check and confirm defect. Technician came on next Saturday, offered to fix that problem. Next visit he put glue. I was unsatisfied and requested to change. Later complained to Better Business Bureau. No results. In March 2010 finally Arrow refused to change dresser saying that glued crack even better than solid wood.
So, I paid full price for new furniture, but got broken refurbished without any cash back. It is like you bought a new car and instead new you have got car repaired in body shop.
- Approximate cost of services:
- $700.00