Arrow Furniture

Furniture
Toronto ON M9M 2L4
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95%(151 reviews)
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91%(6 reviews)
HomeStars
Furniture
Arrow Furniture
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85%

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Reviews by rating (past 12 months)

Reviews for Arrow Furniture

Average customer rating:
8.5 10 (585 reviews)

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Great Place
Great Place
0 reviews Toronto, ON
10/10

Great Place to Buy Furniture

I recently purchased a sectional from Arrow Furniture on Kennedy Rd. in Scarborough. I was very happy with the item I chose and the service I received from the salesman. He was very knowledgeable, friendly and not pushy at all. Even when I told him that I was still shopping around at other stores. The store itself had a lot of beautiful furniture with many options and good prices. I would highly recommend buying furniture from here. I will definitely be back to see them soon!

Approximate cost of services:
$3,200.00
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Company Response

Thank you! We couldn't be happier to hear that you enjoyed your shopping experience here at Arrow! We are so glad that you found a sectional to your liking along with options to choose from and a salesperson that made you feel comfortable. Thank you so much again for your business and your recommendation! Jason M. - Sales Manager

Private User
Private User
Private User reviews , ON
0/10

TERRIBLE WARRANTY PROGRAM

Sandea at Brampton said this was not covered under warranty as its nature of leather but it's a dent in back of couch and everyone that sees this says the same that fabric is damaged but they didnt care and refused to do anything about it. I will be taking further action. I bought a new couch and should get a new couch not damaged one...terrible treatment after spending hard earned money to get a couch with dents on back of it...consider purchasing from them as they DON'T STAND BEHIND WARRANTY

Approximate cost of services:
$3,500.00
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Company Response

Hi. I'm sorry that you have not enjoyed your shopping experience at Arrow. We have looked at your file and your pictures. While any leather recliner must have some flexibility in the tightness of the leather, the dent in the right side of the back is not normal and I believe we have offered to switch the back with one we do have on the floor as we do not have them in stock at this time. Regarding the bottom flaps, they do need to be attached to the velcro around it in order to minimize any wrinkling. Our service team has been in contact with you and will continue to do so until this issue is resolved. Thank you for your patience. Jason M. - Sales Manager

Happy customer
Happy customer
2 reviews Vaughan, ON
10/10

Condo Furnishing

Recently downsized from a house to a condo. Wanted new furniture as my existing furniture was over 40 years old and far too large. I decided to go with Izzy from Arrow Furniture as other friends and family raved about his expertise and stylistic flair. Well, I found Izzy very knowledgeable, patient with a great sense of style. I am so very happy with everything I purchased. My condo looks beautiful and I thank Izzy for putting it all together, all his opinions, direction and making my husband and I the home of my dreams. Thanks Izzy and Arrow!

Approximate cost of services:
$12,000.00
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Company Response

Thank you so much! We are so happy that you are loving your new furniture and that Izzy and his design expertise was able to be of such help. Thank you so much again for your business! Michael M - Sales Manager

Private User
Private User
3 reviews Vaughan, ON
10/10

Living room furniture

Excellent service, excellent prices. I highly recommend Arrow Furniture and their team.
Only place to shop for furniture!!!

Approximate cost of services:
$2,000.00
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Company Response

Thank you! We are thrilled to hear that you enjoyed your shopping experience here at Arrow! Thank you so much again for your business and your recommendation! Sri T - Sales Manager

Private User
Private User
Private User reviews Toronto, ON
10/10

Urban chic downsizing made easy

We replaced most of our furnishings due to downsizing. At Arrow Furniture we found exactly the right combination of in-home design services and beautiful condo-sized furniture. Excellent delivery and complete setup, a great experience. We hignly recoomend Arrow for personalized service and great selection at reasonable proces.

Approximate cost of services:
$10,000.00
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Company Response

Thank you so much for your wonderful review and thinking of Arrow when furnishing your new condo. We're thrilled to hear that you enjoyed using our interior design service and your shopping experience as well. Thank you so much again for your business. Jason M. - Sales Manager

Private User
Private User
Private User reviews Vaughan, ON
10/10

Highly recommend

Using Arrow furniture for the last 7 years, very happy with the products and the service!! The pictures can speaks by itself.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your continued business over the years and we are thrilled that you have chosen Arrow to be a part of your home furnishings. Jason M. - Sales Manager

Marcy in North York
Marcy in North York
4 reviews Vaughan, ON
10/10

Amazing selection, amazing customer service

We had recently renovated our entire home and needed all new furniture. We had bought our kitchen dining table from Arrow several years ago and remembered how impressed we were from start to finish. So we returned to their store. They had an incredible selection of furniture for every room. They showed considerable patience and knowledge, helping to choose the right sizes, colors and fabric of everything we wanted and worked within our budget.
The delivery and installation was seamless and the follow up from the sales department was so appreciated. Would definitely go back for future purchases. Highly recommended!

Approximate cost of services:
$8,000.00
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Company Response

Thanks Marcy for the fantastic review and for your continued business over the years! We're so glad that you had another great experience here at Arrow. Thank you so much again for your business and your recommendation. We look forward to seeing you again soon. Michael M. - Sales Manager

Adam from Toronto
Adam from Toronto
7 reviews Markham, ON
10/10

Followup Project

After such positive prior experiences with Arrow Furniture on numerous occasions, when it was time for my wife and I to take on another redecorating project, the WHO TO CALL question was already answered.

This time around we were updating our family room, which consisted of all new furnishing and accessories, and Arrow Furniture was up to the task.

Arrow Furniture's resident Interior Decorator, who provides end-to-end consultation, was easy to reach, schedule and even easier to work with. The level of expertise is unparalleled in the retail furniture space, and this type of service is as innovative as it gets. Instead of my wife and I having to forge through dozens of ideas, styles and manufacturers, Arrow Furniture took the guess and leg work out and tabled (mind the pun), several options that we conferred on as a group until finalizing the design.

We are extremely happy with the timely and cost-effective result and would not hesitate to use both Arrow Furniture for product, and their built-in consultation service for advice, again and again, as well as refer to friends and family. This type of value-add is almost unheard of in today's tough environment.

Thanks again Arrow!!!!!

Approximate cost of services:
$16,000.00
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Company Response

Thanks Adam! We are thrilled to have you back as a returning customer and are so happy to hear that our interior design service lived up to your expectations.

As you mentioned, in this environment it's so important to adapt and try to give your customers the best experience possible. We are so happy that we were able to do so.

Thank you so much again for your continued business and we look forward to seeing you again soon. Enjoy your new furniture! Jason M. - Sales Manager

Steve
Steve
2 reviews Vaughan, ON
10/10

Excellent service

Amazing store with excellent service. Izzy showed me options to furnish every room in my house, and even came out to my home to measure and make suggestions. He also sent me manufacturer options which weren't available yet in any showroom. Pricing was fair and delivery/set-up was hassle free as promised. I can't recommend them enough.

Approximate cost of services:
$5,000.00
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Company Response

Thanks Steve! We are so happy to hear that Izzy was able to be of such help. Thank you so much again for your business and your recommendation. Michael M. - Sales Manager

Anu
Anu
0 reviews Brampton, ON
10/10

Console and Tea Table

I Just Purchased a Tea Table and a Console Glass at Arrow Furniture. Had a Fantastic experience. My Salesperson Gurpreet was extremely helpful and a awesome staff member. She took great care of me and my mom all the way thru the purchasing process and even after once it arrived.
They offer outstanding Service and Fabulous Furniture.!!
Would Definitely Recommend :)

Approximate cost of services:
$2,500.00
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Company Response

Thanks Anu! We are thrilled to hear that Gurpreet at our Brampton location was able to be of such help and your shopping was such a memorable one. Thank you so much for your business and your recommendation! Sri T. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, ...
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