It was very frustrating dealing with Amati for my online purchase. The product they shipped to me was defective so without my authorization, they had a replacement part sent from the manufacturer even though I had already sourced out another solution and told them I would just return the defective part. I was also told that the replacement part should show up in "a day or two". It eventually arrived 18 calendar days later. I was finally reimbursed for the part itself after several follow-ups but I am still out-of-pocket for the shipping charges (just under $100). I am particularly frustrated for being responsible for the shipping of the replacement part that was shipped without my authorization that I had to return. That's just not good business practices to me. I would not recommend this company if you are not purchasing something onsite that you can ensure is operational before you make payment. Buyer beware!! I've certainly learned my lesson.
- Approximate cost of services:
- $246.00
- Company Response
Hi Barry , I'm so sorry for your frustration .I do recall telling you we were going to send you another from the manufacturer. Not really sure how that's not authorizing a new one that came out to you . Had you communicated that information to me I would not have had the manufacturer send you the replacement .I will follow up from my end as to why it took 18 days which I cannot comment at this time . That would just be hear say. in conclusion your original shipping charge will not be refunded to you . The replacement one you sent back will be . That is a policy many online sellers use .
Please let us know when you get your new card so we can refund the shipping to you. As your card was compromised please make sure the original credit comes to you as it went through on our end.
Wishing you a great day .