Amati Canada

It was very frustrating dealing with Amati for my online purchase. The product they shipped to me was defective so without my authorization, they had a replacement part sent from the manufacturer even though I had already sourced out another solution and told them I would just return the defective part. I was also told that the replacement part should show up in "a day or two". It eventually arrived 18 calendar days later. I was finally reimbursed for the part itself after several follow-ups but I am still out-of-pocket for the shipping charges (just under $100). I am particularly frustrated for being responsible for the shipping of the replacement part that was shipped without my authorization that I had to return. That's just not good business practices to me. I would not recommend this company if you are not purchasing something onsite that you can ensure is operational before you make payment. Buyer beware!! I've certainly learned my lesson.

After searching everywhere for replacement cartridges for my 21 year old KWC taps, Nathaly at Amati Canada, helped identify them, shipped them and solved my problem. I also needed the plastic insert that broke on mine and she found those too, I'm delighted with her help.

Anthony was wonderful. He sought to find a part for a Grohe kitchen faucet. In a matter of a few minutes he was back with a solution to my problem. I had been to numerous other plumbing stores to find this part but to no avail. Thank you again for your wonderful service. I would highly recommend Amati.

Doing a home renovation during pandemic is really hard. Especially when you are trying to buy fixtures and you can't see them or talk to a sales representative in person.

However, Amati provided us with great support over email and phone, discussed options and real-time stock updates, and offered us alternatives (which we ended up getting) for products that we wanted.

They were quick to process the order and we were able to pick up the products the next day, safely and swiftly, maintaining all health protocols required by the current situation.

Thank you for helping us check off another box on our reno project.

I needed a replacement part for my air flow tub and just one of those annoying small ticket items. They manage to source the part quickly and easily and gave it to me at no charge. This was totally unexpected. It just shows how well they treat their customers.

We purchased a shower kit, a kitchen faucet and a bathroom faucet from Amati. The items look very modern and reasonably priced. The delivery of one of the items took longer than expected however, our total experience was good.

My Aquabrass shower head was spraying in different directions and was not working properly. I went to Amati to replace the existing one. Anthony was very helpful and extremely professional. He quickly found one to match the existing one. I highly recommend dealing with Anthony at Amati. Awesome man!!

Excellent service! We found here everything that was needed to repair the shower in the bathroom. In a minute!! They helped us save money and time. All we have to do is say thank you very much.

We just renovated our laundry room and purchased our faucet and laundry sink from Amati. I was looking for a well priced stainless steel, deep laundry sink and tried many places that only had shallow ones. Amati had exactly what we were looking for and I was able to deal with their professional, knowledgeable and extremely helpful staff. They also have a large variety of products to chose from.
At the same time as my laundry purchase, they also dealt with a warranty issue on a faucet part that was bought a year ago for our master bathroom reno. They order a new part and replaced the faulty part with no problem.

Thought I'd try his place with a small purchase first before the larger one. We rent out a condo and wanted to replace a light fixture. It didn't fit and he return process to get he refund was lengthy for no reason and frustrating. Not a big purchase and return was within 2 weeks. Sales person wouldn't return calls and finally had to come in and stay until someone spoke to me. Buyer beware - interested in sales and not service post sales.