making an appointment was pretty quick and painless, although took 2 tries to unclog pipes (from upstairs toilet) which was backlogging into downstairs shower. So had to pay for 2 visits.
Don't know if it's standard practice to tack on 1/2 hour travel time even though it takes 5 mins to get to my place from that location.
Plumber who came by was ok, not really personable but did the work. Nothing to rate 4/5 stars for.