I called Alliance floor source based on their excellent reviews on homestars.com. Lehel was very nice on phone and he was very knowledgeable also when he came to measure our place. Then after paying the deposit money, I don't know what happened but their service became extremely poor. Firstly, the guy who said he would call us with a date (Deni), never called us back and we kept waiting for weeks. Then I had to call them repeatedly and beg them for a date. Then finally they gave me a date, but cancelled it the day before! I don't know if you work full time or live in a condo but if you do, you know how much coordination is required from your behalf to keep these dates free! Anyways, laminate got installed, product is very good quality, but the transition they gave was not matching to floor. They also missed 1 transition. The installers did not answer questions adequately. They did not caulk the gap between the floor and wall, saying thats not their job and we have to get a painter to caulk the floor! Timea (the owner) said someone will come to our condo to take a look and install the transition but still no one has come. We paid the entire amount as they quoted, and it's been 8 weeks after the installation, and still we are missing two transitions. Once you sign the papers and pay the deposit, their quality of service just dropped. I'm very disappointed because seeing the reviews I had set high expectations that simply was not met.
- Approximate cost of services:
- $3,000.00