Alliance Floor Source

Second time using Alliance Flooring in 5 years. Excellent job. Very friendly and efficient and on time with quick lead time. Would not hesitate to use again.

Donal.

Alliance floors was great to work with to get the floor I really wanted. One of the few places that Carries Eco friendly and good quality cork floors. There was a short delay from the manufacturer but the communication from Alliance was great about this and they worked hard to get the floors delivered as soon as possible. Very friendly service. Will go back here whenever we need floors for our next project. Thank you

One of the best companies weve worked with. We needed new engineered hardwood, carpets, stairs refinished for our newly purchased home and Alliance serviced all of it. Lehel, Timea and team were responsive, attentive, professional from start to finish. Lehel followed up diligently throughout the job and afterwards to make sure we were informed of the progress and apprised of any issues that came up. Prices were reasonable and transparent. We would highly recommend Alliance for any flooring job.
-Phil

We absolutely loved the warm reception and personalized service we received at Alliance Floor Source. The sales representative was extremely knowledgeable and helped us choose the perfect flooring for our home. We were impressed by the wide selection of high-quality materials and competitive prices. We would highly recommend Alliance Floor Source to anyone looking for flooring and excellent customer service.

From start to finish, I enjoyed working with the team at Alliance Floor Source.
Timea is very knowledgeable and helped inform my flooring choice, providing a few options to meet the demands of a houseful of pets. By borrowing the large samples, I was able to choose a colour and design with confidence.
Lehel measured expertly and developed a plan to address some of the challenges with our 95-year-old house.
The installation team of Alex and Adrian worked very professionally and very hard to get everything done in one day.
Overall I am very pleased with the results!

We had a great experience with Alliance Floor Source for our first project, so we came back for our second project! Very happy with the service, quality, and price. What more can you ask for?

I had an excellent end-to-end experience with Alliance Flooring to replace water damaged flooring in my condo unit. They assisted with ordering the new laminate floorboards and had their in-house flooring specialists conduct the repair in a timely manner.

Hassle-free, excellent workmanship and fair pricing describe this company. They are simply the best at what they do!

Lehal was able to help with my brother's studio condo which experienced a flood. It was a small but quick job and they were able to help him get back into his home within a week of contacting them. Communication about the quote and process was friendly, detailed and patient. I definitely had the sense that the team at Alliance was invested in providing good customer service.

Alliance was very helpful and easy to work with. Plan to work with them again for future projects.

The product was good, but I wish I ordered from another place, since all flooring companies have pretty much the same products and prices. The problem is their customer service and how they deal with issues. In my case, during delivery to the construction site, the delivery truck ran over the skid with limestone and had it broken. It caused a delay with the construction and I had to pay to replace a stone.
I was naïve and thought since it happened during delivery, then the company would pay for it, like any other normal company would do. But no. First, they just refused to pay, shifting responsibility to me and saying its my fault that everything wasnt completely prepared for the delivery. After I pointed out that it is a drivers job and responsibility to make sure the unloading process is safe and properly done, and if the driver didnt see a skid with stone (on the side of the driveway, leaving more than enough space to drive by!) it is definitely his mistake, the business stopped responding to my emails. I had to file a formal complaint to the Better Business Bureau, but even after that they refused to pay the whole amount and offered me a small percentage, again trying to shift responsibility to me.
The complaint has been opened with BBB for a few months already, and the business just ignoring my requests to pay the whole amount. I would suggest staying away from this company and order somewhere else, where staff can admit and deal with their own mistakes, and where the customers satisfaction is a priority.