All Canada Refrigeration & Appliance

The worst people to deal with.
Although I dealt with them in the past, but there was no problem with the appliance hence no problem with the management.
Then we purchase a Samsung fridge on Nov. 2013 which was defunct from day 1. We repeatedly ask for help from Quan TV & Appliances Unionville management but they either didn't returned our call or just turned us away when we went to the store.
After weeks of haggling, demanding to have the fridge repaired or replaced, we sent this letter to them. You as a reader copy it and use it because it gave us the result.
Ontario's Consumer Protection Act
Consummer Protection Bureau tel: 800-889-9768

When a purchase is made then the consumer change mind. If the deal is worth more than $50, you have the right to cancel within 10 days and get your money back The company has 15 days to return your money.

This message was hand delvered to Quan on
Nov 12, 2013
Quan TV Appliances
4421 Highway 7 East Unionville
fax: 905 479-9888
att. Daren
This demand is based on the law of Ontario Consumer Act 2002
We purchased a Samsung refrigerator # Rf260BEAASR at a cost of $1498 + tax + $48 delivery. It was delivered on date of Nov 5, 2013 but it is malfunctioning. We, the purchaser launched complaints to the above-mentioned office on Nov 5, Nov 6, Nov 7, Nov 8, Nov 11 and Nov 12. All told, it is six consecutive days of complaints. A serviceman showed up on Nov 7 and determined that the fridge malfunction because it is missing vital components. Therefore he couldn't repair it, then left.
As per Ontario's Consumer Protection Act 2002 we demand the refund of our money.
As per law, the RETAILER is liable to a purchaser for a defective product and refund the money regardless what the retailer contract read and signed.
If the merchandize is paid, the business has to take back the goods either picking them up or paying for the cost of sending them back.
As per Ontario Consumer Protection Act 2002
Company violating the act is liable to a fine of up to $50,000 or imprisonment of up to two years less one-day or both.
Antony Lelkes
Purchaser
A few days later without notice they delivered a new fridge for no charge and picked up the old one without saying anything.
Only the strength of this letter made them to replace the fridge, nothing else worked. From this letter you can deduce what kind of people you may deal with if you buy anything from them.

DO NOT USE THIS COMPANY!!! Alan came to fix my stove as two of the burners stopped working. One burner was fixed, but the other burner is still not working. After cutting all of the wires under the element and attempting to reconnect them with other wires (obviously this didn't work), he said he would return with Tony and go to the store to buy coloured electrical tape to colour code his mess. After 1 MONTH of no one returning my calls, or Sandra telling me she had no new information, Alda finally answered the phone and provided the WORST CUSTOMER SERVICE. He told me "to live with 3 burners instead of 4" and that "he hates dealing with frustrated people." He called me back to tell me the wires were melted and that Alan couldn't fix it. Why didn't Alan tell me the wires were melted at the time of trying to fix my stove? What did I even pay for? I wish I had read these reviews before. Would never use them again!

I had a horrible experience with this company. Al did not fix the problem and refused to stand by his work and come back. It was too late to stop payment. He also did not detail cost of parts etc which I should have insisted on. Unprofessional, feel taken.BEWARE this company goes by another name like the great canadian repair service.

Worst company. Cut wires to my washing machine to try to show me it was a motor problem and then quoted $300 for a new part. I asked if the part was new or used, said it was new, but when the technician, Ram, brings the part from the trunk of his car, it is old looking and crusty. I paid the $40 house visit charge and told him to eave.

Called this company to give me an estimate on the cost of fixing my stove....charged me $45.00 for absolutely nothing, they wanted cash but my instinct told me better and put it on MC....said they will contact me with the cost of the repair within two days...after not hearing from them I called and the woman who answered the phone said that she would get back to me...the tech then phoned said that he was still looking into it and would get back....after a week of the tech visit I contacted the company and the woman on the phone said for me to tell her what is wrong with the stove...I told her that your tech should know and why did I pay the money to tell you over the phone...not feeling comfortable I told her that I want my money back and she told me no way..... I wish I read these reviews before hand...I know that it is not much money but it is the point.....I have contacted MC to dispute the charge and the BBB and made a complaint!!!! Looking forward for her to call and threaten me!!!
DO NOT CALL THIS COMPANY FOR ANYTHING!!!!!!!

My fridge broke down last year. Almost a year to the day the fridge broken down again. I called a recommended company who found that All Canada had put in the wrong motor and put it in the wrong way. As yet, All Canada has not offerred a refund (warranty is expired!). These people are scammers. Buyer beware.

I had come over to help my mother with a broken laundry washing machine. The other reviewers pretty much said it all, but as I was leaving a woman was pressuring my mother for a cash deposit.

I called up the company to cancel a few minutes after she had left and this is where the rude and abrupt service started.

Again, I don't really need to say more, based on all the bad reviews... simply do not use this company.

I called City Appliance Service & Refrigeration to come and service my broken refrigerator. I was assured by the technician that if I ran into any issues the company offers a warranty that covers 1 year worth of parts and 90 days worth of labour (the warranty is explicitly noted on my receipt). After about 2 months after they came in my refrigerator started to malfunction again. I called them to have them come back and fix it, after several promises that they would come they failed to attend any of the appointments we had set. They have not to this day responded to my service calls and have refused to honour their guarantee.
would also like to notified you that Sandra from All Canada Refrigeration & Appliance called and threatened me and my husband for posting a complaint to the BBB. We recorded the conversation as proof. She called me to tell me that my complaint should be for another organization and that she had nothing to do with the organization that I had set the complaint against. I am certain that my complaint is accurate but feel very uncomfortable after hearing her say (I quote)...."you are going to end up in a ditch" WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DO NOT CALL THIS COMPANY!
THEY ARE ABRUPT, UNPROFESSIONAL AND DO NOT FIX ANYTHING!
THEY GIVE YOU A RUN AROUND BUT TAKE YOUR MONEY (CASH TOO SO THAT THEY SAY THEY DON'T HAVE TO CHARGE YOU HST).
I PHONED SANDRA TO TELL HER MY WASHER WATER LEVEL CONTROL WAS NOT WORKING AFTER HER PEOPLE DID A $550.00 REPAIR ON THE MOTOR AND SHE SAID IT HAD NOTHING TO DO WITH THAT JOB. THEN HUNG UP ON ME, SAYING SHE HAD TO TAKE ANOTHER CALL.
THE DAY BEFORE, SHE SAID SHE WOULD COME TO SEE THE JOB HERSELF BUT WHEN I CALLED AFTER WAITING ALL AFTERNOON, SHE HAD NO IDEA WHAT I WAS TALKING ABOUT (AND HUNG UP).

I cannot afford to lose $550.00. I am alone with two children. Shame on them! I do hope the Better Business Bureau checks them out.
THEY ARE A SCAM! DO NOT PHONE THEM!!

DO NOT CALL THIS COMPANY. IT IS A SCAM. THE BBB IS INVESTIGATING THE COMPANY AS WE SPEAK. THEY BROKE MY WASHER AND THEN WHEN I CALLED TO FIND OUT WHAT HAPPENED THE LADY TOLD ME TO F MYSELF. TERRIBLE EXPEIRENCE!