DO NOT BUY FLOORS FROM ALEXANIAN. The struggles we went though buying these floors from Alexanian carpet and flooring. They sold us defective wood floors with different plank sizes. No one wanted to install these floors because of the millwork. Unfortunately Alexanian didn't want to help us and pretty much told us we just had to deal with what we had. After spending about $8000 dollars with this reputable company. Our renovations were set back by about 3 mnths. There was nothing we could do, speaking to even the VP Mike and one of the owners of Alexanian, Allan, was such a disappointment. Horrible company to deal with. Both Alexanian and the floor manufacturer Preverco where so cheap and did not care about their customer service or reputation at all. We are so shocked this company allowed this to happen but we have warned all our family friends and clients about both these companies.
Christine
- Approximate cost of services:
- $8,000.00
- Company Response
At Alexanian's we pride ourselves on customer service and always maintain a professional approach. We ensure appropriate steps prior to and during the installation process. Acclimatization of hardwood flooring is a necessary and significant prerequisite that needs to be followed prior to its installation. In this case the client did not follow the necessary acclimatization requirements of the hardwood. The client also elected to hire their own independent trades person to install the hardwood flooring, and this trades person was not a trained flooring installer. The issues they experienced with their own installer were unfortunate, and Alexanian's did attempt to assist. Visits to the client’s home were made by the wood manufacturer and Alexanian's, but our attempts to find an acceptable solution were rejected and met with profanity and unprofessional conduct. This is a regrettable situation, and one that could have been avoided had the correct measures been followed by the client.
Allan Alexanian