Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
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HomeStars  >  Carpet Installers in Mississauga  >  Alexanian Carpet & Flooring   >  Installation of a carpet runner
Janet from Toronto
Janet from Toronto
1 review Toronto, ON
4/10

Installation of a carpet runner

Carpet Installers review in Toronto

They had a good selection, however I found them very slow to install, had many hiccups. Although they did solve all the problems in the end I felt they could have responded much faster. Staff friendly.

Approximate cost of services:
$2,000.00
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Company Response

Hi Janet,
Thank you for taking the time to post your review. I realize that were some issues with your project and I thank you for your patience. I am glad that in the end we were able to solve them and agree we could have been quicker. Hopefully we can earn back your business in the future.
Allan

Previous versions of this review:

Janet from Toronto
Janet from Toronto
1 review Toronto, ON
0/10

Installation of a carpet runner

Carpet Installers review in Toronto

Do NOT use this company, I have had the worst experience of my life with this company. I ordered a stair runner in Feb. Waited 3 weeks to find the sales person did not know how measure properly for a curving staircase so they had to remeasure. Waited 6 more weeks (they had run out of stock) to find that they had bound the edges very poorly (they even admitted that it should never have been delivered in that condition). They redid them only for us to find that they had made one piece upside down. Waited 3 more weeks and the installer is now 2 hours late. I cancelled him. I am so incredibly frustrated I can't believe they are still in business, from the way they treat their clients. Each I was the one following up with them. Not once did they call and tell me the status of my job. Shame on you Alexanian Carpets!

Approximate cost of services:
$2,000.00