A.A. Waters & Brookes Ltd.

Had my sprinkler system installed in two stages.
The staff were professional, courteous and punctual.
The seasonal turn off/opening are easily managed by the company.
It is lovely to have green grass worry free!
Would certainly use/recommend this company.

I can't even begin to describe my disappointment with this company. I had seen a few of their trucks around when I was considering putting in an irrigation system, and read some reviews and figured they should be good. I compared their quote to others, and although they were significantly pricier than every other quote I recieved, I leaned toward this company simply because of how long they had been in business. I figured that must be a good sign, and boy was I wrong. I won't get into every single little thing that they did wrong and unprofessionally. But I will say that I've never been so turned off of a company in my entire life. I couldn't even get them to finish the work that I had paid them for. Calls and emails were not returned. I switched to a new company to finish the job and take care of my irrigation system, and it's been the best decision. I am utterly a amazed that Alan and his company are still able to stay in business. Horribly unprofessional, tried multiple times to charge for their own mistakes, incredibly hard to get a hold of, and no idea how to speak to clients. The only reason I am giving them two stars is because of their service guys who do the actual work. The different guys I had come out were friendly and understanding. All of them even seem to understand my frustrations with Alan, as if they have seen these issues before. If you value your lawn, time, and money, I suggest you take your business elsewhere.

We had a back yard sprinkler system put in 2 years ago (Oct 2020), it has been great for both lawn and flower beds.
We are in Toronto, Davisville area where our yards are long and narrow.
This Spring, 2022, I needed some adjustments to the head directions due to changes I'd made to the garden.
Joe came out for the appointment I booked to reset the heads. He went over the areas thoroughly testing the sprinkler direction with me until all was good.
Thank you to a great Team. We love our oasis within the city.
Lisa & Geoff
Lisa & Geoff

After my old sprinkler company decided not to service their Toronto customers I contacted A.A. Waters & Brookes on June 17/21. I told them my requirements and they emailed me and said they would "follow up shortly". They contacted me and set up a appt. for July 26/21 in the morning. On July 23 they called and said the person who was going to do the job couldn't make it could they reschedule the appt. to the 26th in the afternoon. I agreed. On the 26th I received a call from Eva saying the person who was schedules ahs a family emergency and could they reschedule to Aug. 6th? I called them back and said maybe if I would have wanted a new sprinkler system installed for a few thousand dollars they would have not be postponing my appts., Eva did not disagree. Because of my job I was able to refer many people to Envy and would have done the same for A.A. but I hate "poor service". thanks

A A Waters and Brookes installed my sprinkler system about 15+ years ago and has been servicing the system annually since then. I am very happy with their services.
They have a knowledgeable team of technicians who take the time to explain and answer my questions. As I update my garden, they worked with me to modify the system to adapt to the changes. Overall, they are a team of professionals who know about sprinkler systems and also about plants.

Allen (sales/owner) comes to your house, sells you on how great the company is and how they are one of the only companies to be properly trained in Rainbird. Sells you on everything from material, set up and timeframe and you feel like everything will go well.
My husband and I took days off work to accommodate the installation (they tell you you need to be home) only to get a call at 9am saying they are short staffed and cannot come, no apologies - office staff (Joanne) is unbelievable rude and just provides excuses for the company.
Job was not completed correctly. The company claims they fixed the problem however, the lines are not deep enough (as per their website standards) and my lawn is not green (as per their guarantee). The lines weren’t buried deep enough, valve in the basement leaked. Took multiple calls to get them back to fix it. When the tech finally came he said he was there to winterize. I explained he was there to fix, he didn’t have the tools to do it so had to come back another day. Their techs attempted to fix the leaking valve twice, they finally had to call in a licensed plumber because they couldn’t do it. This all took place in November. It had started to freeze over night so my husband winterized the system himself.
We were then told the warranty was voided so we are now stuck with a system that was poorly installed, the heads weren’t properly tested and we are now left with a lawn that isn’t green (despite their guarantee). We held back final payment until the matter was resolved and they don’t care, they send threats that they will send you to collections. The company spends more times making excuses for what they don’t want to/don’t know how to do then actually doing the job. Allan will come to your house but you will never see/hear from again, even despite multiple attempts. He’s too busy sitting behind his desk writing threatening letters to collections.
Fair warning - read the negative reviews about this company. We ignored them thinking it would be different. Our sprinkler system was installed in 2020.

The staff at AA are excellent. Franco the serviceman, who came to solve my crisis, was such a hard worker and so considerate of our needs. He had to work late on a very hot day to fix my problem, and didn’t complain or grumble!!
The office staff we’re very obliging as well. Setting up an emergency appointment quickly and considerate of costs to me.
I’ve used this company for over 20years and are still pleased with the service.

A A Waters & Brookes did an excellent job of updating some pipes and changing the configuration of our sprinkler system. First of all, their office organized and confirmed the appointment. The Office Rep was courteous and helpful. Their technician showed up on time both days and did an exceptional job in two respects: (1) He listened carefully to what I wanted done and made some constructive suggestions on what is best way to achieve it; (2) He completed the work in a highly professional manner, then tested it to show me how it worked. Highly recommend this company if you need sprinkler work done.

A terrific company! Can't praise them enough. The representatives who came around, spent a lot of time looking how best to provide the sprinklers that we needed. The person we dealt with has an engineering degree. The work was done within a week or so. They spent 2 whole days installing the sprinkler system, and worked hard, asked us about the way we wanted the installation to be placed etc. They tested all the sprinkler heads, explained how to work the system. Dorian and his crew were fantastic to deal with, were polite and super helpful. Would recommend this company to anyone!!! One of the best contractors we have ever dealt with!!! Thank you, real perfectionists!!!

In a word the job was - professional. Allan obviously has a lot of experiences and placed the right "heads' in the correct places. Our installation was completed in 1 day. The water pipes were hidden and the next day the lawn looked like it hadn't been touched as they were so meticulous in their installation. The Ah Ha moment is when they turn the system on and you wonder why you didn't get this installed years ago. Quality installation for a reasonable price.