Moncada Windows Doors & Siding

My wife and I recently had some major renovations done on our home. For the most part, the renovations went well given some minor delivery issues with some of the companies involved with the contractor. One company where it didn’t go well was with Moncada. We wanted a garden window installed in our new, renovated kitchen and, these windows are difficult to find someone who can provide them. Moncada said they could provide a custom made garden window within 8 to 12 weeks which was great so we signed the contract with them. Unfortunately, it took almost 3 months before the window was ready which didn’t miss some of the cold that came into Toronto around October. Although this was not appreciated, that the window wasn’t ready before the weather became more inclimate, things got worse. When the garden window was finally delivered and installed, it was found to have been damaged, at the factory or by the delivery people (uncertain as to how it was damaged). So it had to go back to the factory to be “repaired”. This is after waiting for months for the window!! When the repaired garden window was brought back and re-installed, it was a sloppy job of use of the sealing material, it wasn’t neat at all. Importantly, the window wasn’t the size that the contractor expected, it was wider!! The contractor had requested a second measurement for the custom window as the first one done by the company was not the right dimensions. Instead of using the correct, second measurement; the company used the first, incorrect dimensions. Given this considerable error and not wanting to wait another 3 months with winter coming on, I decided that dealing with this company and the window was too much, so agreed with my contractor to keep the window and the contractor would then have to modify their kitchen design to accommodate the slightly larger window. When I approached Moncada about these issues, instead of treating me like the client they should appreciate, they argued with me about responsibility for the issues, not admitting that it was their fault nor offering me any compensation for my troubles with this window. Although, they did offer me a shelf (which should have been part of the original window sale anyway, in my opinion, as the window came with brackets for a shelf but no shelf!!! Weird). In addition, the straw that broke the camel’s back was they pushed through a charge of over $2000 on my VISA card without my authorization, which caused me to file an official dispute claim with my VISA provider. In any event, I would caution anybody in dealing with Moncada and I certainly would not recommend this company to anyone wanting anything custom made, especially garden windows.