Squirrels in the Attic and Walls No Solution!
Called AAA Gates Wildlife Control Nick showed up closed a hole on the roof and installed a one-way out cage. He returned shortly thereafter indicated a squirrel had exited. I told him we continue to hear them in the attic and walls and running in the soffit. On three separate occasions I called the office and spoke to a so-called "Wildlife Expert"' who said on one call Nick was coming and didn't show up. Another call I wanted to contact Mr. Gates but was denied that request and was told to contact my City Property Standards Dept. to investigate my problem. Anytime I contacted the office there was confusion and misstatement of facts regarding my issue. When they can't solve the problem there is a dedicated effort to blame it on something else. e.g. You're living in a Townhouse adjoining etc. Mr. Gates if you are reading this, yes, I am a customer and I paid good money for this service.
- Approximate cost of services:
- $666.00
- Company Response
Hello John, I understand you're upset about how things unfolded. Addressing wildlife issues in adjoining homes like yours presents a unique challenge. Our priority is ensuring that any entry points in connected houses are effectively sealed to prevent animals from crossing over. Despite our attempt with a one-way door installation, it seems the problem persisted. We respectfully suggested inspecting your neighbours' homes for additional entry points, but unfortunately, you were hesitant to pursue this option. Since resolving the issue required assessing neighbouring properties, and without your full cooperation, we decided to invoke our money-back guarantee and refunded you in full. Sincerely, Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner for 10 years in a row.