Windows installed 11 months ago, very happy with the work at first. Problems started this spring, screen door sticking and hard to slide...trying to get follow up service since March. Many many phone calls/ emails and visits to the showroom on McGauen gave very friendly service and appolegies and there it ends. Not one word from Brook , I wonder what they ment by " Life time warranty"? Dieter Herdes. Ps Corners on brown mouldings shrinking back and showing white vinyl underneath.
- Approximate cost of services:
- $10,000.00
- Company Response
Dieter,
We're incredibly sorry for the delays and inconvenience you've experienced while waiting to have your service concerns addressed. We have advised the service department, as well as your originally appointed project coordinator of your feedback & overall request. We've initiated the process by opening a service ticket.
We will ensure this is taken care of for you, in a timely manner.
Kind regards,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.