Brock Doors & Windows Ltd.

Terrible company to deal with especially since they were acquired and fired all the staff. I have not had a resolution to a defective window installation despite repeated attempts to resolve this issue for the past YEAR. The window is paid in full. The window leaks with water pooling on the inside ledge. Save yourself aggravation. I do not recommend Brock. I will have to go to Better Business Bureau to get this resolved.

First install of four windows was great. No complaints. Bought 5 more windows. 2 have been leaking, 1 consistently every time it rains. They have been out here a few times to fix. Windows still leaking.
Horrible customer service. Cant get anyone on the phone. They never answer. No response to my email.
Raining heavy today, I have gone through 5 towels drying up their mess. Lifetime warranty?!?! . Stand behind your product or close up shop!!!

Recently had my new front door installed & couldn't be more pleased. Although it took some time to get here, the quality of materials was worth the wait! Egor and his Team did an amazing job installing. Looks beautiful!! So happy with the choices Bill recommended for door and hardware.
As a long time customer, Brock Windows and Doors never disappoint.

Attention to detail and client focused made this experience so worth the investment. No sales pressure - very open and transparent - we thought it would be months and it turned out to be weeks -

I highly recommend this company and windows to anyone who is in the market for a great product and outstanding service

We had a new exterior door put in. Everything from sales to installation was fantastic. Vern is a great salesperson who was very patient with us while we picked out styles and colours over the course of a few weeks, and was not pushing the sale at all. IT was great to be in control of the process. Also, they had all the sample swatches in stock so it was great to be able to compare against our exterior brick and indoor trim. When the installation time came (which was actually ahead of the estimated lead time), everything was super smooth. The installers were very considerate of the existing trim and took time to put it back on carefully and with great detail. The exterior door itself was put in perfectly and took as long as was told to me it would take. We would definitely use Brock again and recommend them to others.

We had such a great experience with this company! The sales rep that came to our home was so helpful, and did not pressure us at all like other companies tried to. The installers were professional, and our windows and doors look amazing! We couldnt be happier and we definitely recommend them!

Absolutely the worst warranty and customer service, I wish I wouldve listened to all the reviews. Theyll fight as hard as they can to get paid and then youre left to wonder when, how, where???? Ive been emailing them for over a month with no response. The last guy that was here was telling me how terrible things are at the company, do I recommend???? Strong hell no!!!!!!!

We had an excellent experience with Brock Windows and Doors! Very professional and our entire house of windows was replaced in 2 days. The windows look beautiful!

From quotation to installation every step was professional and well communicated. The window and door are of great quality and i wouldnt hesitate to call them for more windows in the future.

In April of 2022 we reached out to Brock Windows and Doors with regards to an issue with our sliding glass doors. The inside panel has built in blinds, which had shifted and creating marks in the inside of the glass. The blinds have taken the glazing off the glass. The doors were still under warranty at the time we reach out. Several weeks later a tech came to inspect the doors and agreed it was a warranty issue and the door needed to be replaced. After numerous phone calls and emails to Kimberly Beare Project Coordinator, which were either not responded to,or the same response that they were checking in with the manufacturer. It was not until something was posted on social media that they took my inquiry seriously and I received a response in March 2023, which they booked a tech to come out on March 27th,2023 with a replacement door. The tech showed up with the door, but was having issues with the installation of the door as it was not lining up. The coupler was taken off the old door and he tried putting in on the new door, in the process of this it was broken. The door was still not lining up and was not shutting without some effort.

On April 13,2023 another tech came out to look at the door and noted on his report the coupler on both the old door and new door was damaged by the previous installer and on inspection of the new door it was noted the panel was made wrong it was crooked. A new door had to be ordered.

We received an email from Kimberly on July 2nd 2023 saying they were working with the manufacture and would get back to us soon, the next email I received was on July 7th saying the new panel is being shipped and could we book an install date, I explained we were heading to the cottage and so I wanted to book something for early September.

We then noticed that the other panel was also showing damage to the glazing and the blinds had broken inside, we were not able to open or close those blinds. An email was sent to Kimberly on July 15th 2023, she did not get back to us until July 28th asking for pictures, these along with a video were sent and Kimberly did acknowledge receipt of these.

After we returned from the cottage I sent her an email letting her know we are back and could we please book an install date and I was asking for updates in regards to the other panel. This is where all communication STOPPED.

We have tried emailing several times and now when I call Kimberly my calls are forwarded to another employee who refused to put me in contact with her.

We have since found the email address of the Director of Operations, Olena Kotykowa. I emailed both Kimberly and Olena on October 4th and have not received any response. My husband has tried reaching out to Olena on Linkedin and again no response, also to note we have emailed Kimberly several times between July 28th 2023 to today.