Private User reviews Toronto, ON Joined 2021/01/25

10/10

Windows & Doors Installation & Service review in Toronto

01/25/2021

We had a great experience with Brock. They were responsive and professional and had a great variety of options for doors.

The Installers Stefan and Riccardo were great. They called us to let us know they were on the way and after a glitch with another instal, they called us to let us know right away and reschedule. They were professional, respected our space, and did a good job.

Overall very happy.

Job Price

Approximate cost of services:: $3,000.00

Was this review helpful?

Company Response

Hi there,

Thank you for the lovely 10-star feedback! We're thrilled to hear you had a great experience with our team, from consultation to installation and beyond. Your satisfaction is incredibly important to our organization, and it's safe to say we're very appreciative of your review regarding our products and services.

We wish you the very best.
Brock Doors & Windows Ltd.

Private User

Private User reviews Mississauga, ON Joined 2014/06/24

3/10

Pre-sale and installation was ok... went downhill from there!

Heating & Air Conditioning review in Mississauga

01/19/2021

Salesperson was friendly. We got our windows replaced in September 2020. The installation people were good. 1 window was not the right and the frame around one of the windows (shaped/cathedral) was not correct.

2 different service guys came since (over the past 4 months). The wrong parts were sent every time.

Since then, NOTHING. We haven't been able to speak to anyone. They have poor (or non-existent) Customer Service. We still have an unfinished room with the frame missing and the incorrect window, which looks so odd. We have since put a claim through Better Business Bureau.

We are so disappointed. Windows aren't cheap so we were hoping for a better experience than this.

Job Price

Approximate cost of services:: $25,000.00

1 of 1 people found this review helpful.

Was this review helpful?

Company Response

Mr. P,

We apologize for the delays you've experienced in resolving the outstanding items you've mentioned within your review.

Your replacement product has been ordered and the Brock Service Department will be connecting with you once a conclusive estimated date of arrival is received from our manufacturers.

Our team will be sure to communicate dates with you for rectification.

We understand, wholeheartedly, the investment of both time and money and the value that both of those items have. Your satisfaction is incredibly important to our team, and we will work alongside you to ensure your experience is brought back up the the standards we hold ourselves to.

As mentioned within the companies Better Business Bureau response, we ask that you communicate to our team through the channels provided.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Lila - Toronto

2 reviews Toronto, ON Joined 2021/01/19

8/10

Windows and doors

Windows & Doors Installation & Service review in Toronto

01/19/2021

I'm a little late in providing this review but better late than never. We ordered all new windows and doors for our house and from start to finish the employees were knowledgeable and answered all our questions. The installation done by Stefan and his crew was done in a professional manner and they definitely knew their trades. There was a little problem with one of the doors after installation but they were called and very quickly arrived to remedy the problem. Overall the experience was an 8 out of 10. I have another set of windows coming and look forward to interacting with Stefan again.

Job Price

Approximate cost of services:: $30,000.00

Was this review helpful?

Company Response

Hi, Lila!

Thank you for contributing feedback to our HomeStars listing. Feedback, regardless of when you decide to voice it, is always appreciated by our team. We're pleased to hear that you had an exceptional experience with Stefan, and his overall craftsmanship was apparent from the get-go.

Although a minor hiccup arose following your installation, it's reassuring to hear that the rectification process was quick and seamless.

We look forward to the opportunity of working with you again, and would like to extend yet another thank you for choosing Brock.

Kind regards,
Brock Doors & Windows Ltd.

Private User

Private User reviews Barrie, ON Joined 2021/01/16

10/10

New windows, patio and front door

Windows & Doors Installation & Service review in Barrie

01/16/2021

I'm extremely happy with the experience I had with Brock Doors and Windows. Every person I dealt with was great. Rob was knowledgeable, extremely helpful and patient through the sales process. Angelica was amazing while trying to schedule an install during difficult Covid-19 times. Steve helped me understand what the install would entail. Dave and Kirk installed the products. They were in my home for 2 1/2 days and had to work around myself and two teenage boys while we all worked and learned from home. They were great. I would highly recommend this company to do your windows. You won't be disappointed.

Job Price

Approximate cost of services:: $20,000.00

Was this review helpful?

Company Response

Hi there,

Thank you for the lovely 10-star feedback! We're thrilled to hear of your overall satisfaction with your recent home renovation project. We appreciate you entrusting us with your homes window, patio and entry door requirements. We know that Angelyka, Steve, Dave & Kirk will all be equally appreciative of your kind comments regarding their shared commitment for an excellent customer experience.

Thank you for the recommendation of our products and services.

Kind regards,
Brock Doors & Windows Ltd.

Private User

Private User reviews Toronto, ON Joined 2020/12/21

10/10

Full House Windows (20+ Windows)

Windows & Doors Installation & Service review in Toronto

12/21/2020

Great team that worked efficiently and effectively to get the job done. Would highly recommend Brock again. Very polite staff that will work with the customer to help them reach their end goal.

Job Price

Approximate cost of services:: $28,000.00

Was this review helpful?

Company Response

Hi there,

Thank you for the 10-star review & for choosing Brock Doors and Windows as your supplier of choice. We appreciate your recommendation of our products and services and are glad to see that everything from consultation to completion went harmoniously.

Kind regards,
Brock Doors & Windows Ltd.

Alpa in Toronto

0 reviews Toronto, ON Joined 2020/12/18

10/10

Great Bedroom Window Upgrade

Windows & Doors Installation & Service review in Toronto

12/18/2020

My bedroom window needed an upgrade badly. I researched reviews and found Brock to be right up in the list. I thought it would cost me a lot but actually they gave a very reasonable quote. Their installation was professional and we are very happy and warm as the bedroom doesn't feel freezing any more. Hopefully it will stay cooler in the summer as well. Their sales rep Arthur was a wonderful guy to deal with and he made things easy for us.

Job Price

Approximate cost of services:: $1,500.00

Was this review helpful?

Company Response

Hi, Alpa!

Thank you for the outstanding feedback. We're thrilled to see you've joined our list of satisfied clients. We appreciate your trust in our company & are happy to hear that your quotation was reasonably priced and that your new bedroom window is performing as it should. Come the Summer months, you'll notice the effects of your highly efficient North Star window replacement.

We will be sure to let your representative, Arthur, know of your contentment with his service.

All the very best,
Brock Doors & Windows Ltd.

Daren in Ajax

0 reviews Oakville, ON Joined 2020/12/18

10/10

Awesome quote and installation

Heating & Air Conditioning review in Oakville

12/18/2020

Brock installed 10 windows this season. Fabulous service from quote to installation. Appreciated the professionalism and care for our home even with the added challenges from COVID-19. Thanks Brock for a fabulous job.

Job Price

Approximate cost of services:: $10,000.00

Was this review helpful?

Company Response

Hi, Daren!

Thank you for choosing Brock for your 10-window replacement project. We're thrilled to see that your experience from consultation, to installation & beyond went exceptionally well. We appreciate your trust in our team & are grateful to have had the opportunity to work with you and your home.

Kind regards,
Brock Doors & Windows Ltd.

Eric in Toronto

1 review Toronto, ON Joined 2017/04/04

10/10

Beautiful windows and patio door

Windows & Doors Installation & Service review in Toronto

12/17/2020

Great service! Quality work and excellent communication from the office. A very professional experience. Highly recommended! All my neighbours love my windows and patio door. People came and took picture of my house

Job Price

Approximate cost of services:: $60,000.00

Was this review helpful?

Company Response

Hi, Eric!

Thank you for the 10-star feedback. We're glad your experience was exceptional from beginning to completion and that your neighbours and on-lookers alike are all appreciating your home's newfound curb appeal. Your recommendation is appreciated by our team immensely.

Kind regards,
Brock Doors & Windows Ltd.

Marty

1 review Collingwood, ON Joined 2020/12/17

10/10

Casement windows

Windows & Doors Installation & Service review in Collingwood

12/17/2020

We ordered8 large casement windows for our second floor addition. The process from having a Brock rep come for exact measurements, to finalizing a time line to having the windows installed went very smoothly. The installers were excellent and the entire site, inside and out, was totally clean when they left. This is the second time we have used Brock and we would go back to them again.

Job Price

Approximate cost of services:: $11,000.00

Was this review helpful?

Company Response

Hi, Marty!

Thank you for choosing Brock as your supplier of choice for your recent second floor additions window requirements. We appreciate your kind comments & are thrilled to hear that the entirety of the process went seamlessly. The continuity of your business with us is appreciated by our team immensely.

Kindest regards,
Brock Doors & Windows Ltd.

Kate in Toronto

0 reviews , ON Joined 2019/12/04

6/10

Replacing all windows in old farmhouse/ patio door

Windows & Doors Installation & Service review in

12/17/2020

Dealing with Justin was amazing. It was in 2019 and he walked us through the project with ease. We wanted to keep the integrity of the old house and Brock did so with no issues.
A year later...we needed a patio door and another window....used Brock but felt the customer service was lacking. Justin was not our contact. We had to follow up constantly...if price wasn’t favourable would have used another company.

Job Price

Approximate cost of services:: $10,000.00

Was this review helpful?

Company Response

Hi Kate,

Thank you for contributing this feedback to our HomeStars listing. We'd like to first extend an apology for the differentiating experiences you had from last year versus present. We have notified the team regarding your recent experience, as consistency is an incredibly important attribute for any business and we'd never desire for the process to change in a negative light.

We appreciate you making us aware, your satisfaction is important to us and we'll use this feedback to better our products and services throughout the organization.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Brock Doors & Windows Ltd.

Recommended Professionals

Reviews for Brock Doors & Windows Ltd.

Sort by

More about Brock Doors & Windows Ltd.