Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Brock Doors & Windows Ltd.  >  Window Installation had many issues
JP in Richmond hill
JP in Richmond hill
3 reviews Richmond Hill, ON
3/10

Window Installation had many issues

Initially I was pleased to work with Brock - the sales rep Phil seemed very knowledgeable and understood the technical challenges involved in my window replacement. Also the product seemed good. The person doing the measurements came a couple weeks later, and after that it went downhill. When the installers came 6-8wks later, almost all the windows were the wrong size. They assured me they could get replacement windows in 3 weeks, and after several weeks of waiting/asking, I received a $500 credit. However, it took 6 weeks, and at that point all communication with "customer service" was lost. There was an issue with my financing, and it took me several hours of my time over several weeks working directly with their accounting person to sort it out. I couldn't even get a response from their customer service team.

In fairness, I think the initial assessment and install was eventually done well, but unfortunately almost the exact story played out with a friend of mine (his case is worse because he's at risk now of losing the government grant), and so I highly recommend avoiding this company until they can sort out their issues.

Approximate cost of services:
$14,000.00
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Company Response

JP,

We would like to extend an sincere apology for the inconveniences experienced throughout your project, we do however appreciate the positive notes regarding your Sales Representative.

We would like to discuss your review with you at your earliest convenience. Due to the nature of your username we cannot comfortably locate your information, please do connect with our Customer Relations Manager, Natalie Wynter, at 1-800-449-3808 ext 1106 or by email at nwynter@brockwindows.com.

Regards,
Brock Doors and Windows Ltd.