Brock is a large company that is very busy, There have been a few issues so far that still need to be addressed. They were quite apologetic and tried their best to remedy but it has taken along time and a fewphone calls. The installers were amazing and did a great job. Unfortunately we are still waiting on some items that need to be replaced and its understandable that it takes time to make them. Hopefully everything will be completed soon. Communication between customer and office needs to be improved. Overall we are in limbo with a full review because we need to see what is going to happen and when.
- Approximate cost of services:
- $40,000.00
- Company Response
Hi Julio, we appreciate you taking the time out to review your experience with us thus far on our HomeStars page.
It is quite dismaying to learn that you've had a few hardships throughout this process, our goal is always to provide unparalleled customer service with seamless installations.
We're glad you found your appointed installation crew to be 'amazing', we do love hearing that but would like to better understand the issues you've been experiencing. Please feel free to contact Steavi, our Reputation Manager, with any questions, comments or general concerns.
Her information is as follows: spotter@brockwindows.com, 905-791-2850 ext 208.
All the best and thank you for your feedback.
Brock Doors & Windows Ltd.