Contacted Brock when evaluating window replacements (first time replacements) for a 12 year old home. The offered a lot of suggestions and expertise on their products, and we took a tour of their showroom. We compared with three other companies and Brock was middle-high in the prices, but top 1-2 in the quality of the products suggested. Since they are local we selected them. The team came out a couple of times to make sure the sizing was correct, and even suggested a few changes to the order to save us some money (when does that happen?) and then did a professional install. Great work all around, exactly as specified in the contract. Couple of windows had a more "globular" caulking job, owing to different experience between the two installers, but while one caulker was *perfect* the other was still "good" and likely better than most installs.
A year later we are happy with the windows, noticeably quieter and have noticed the improvement in insulation. We did not do one large front window the first time around due to budget limitations, but will likely have them back to do that window shortly.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi there Neil!
Thank you for choosing Brock for your first time window replacement on your 12 year old home. We are pleased with the fact that our high quality product selection, competitive pricing & locality played a major role in your choice to work with us.
Our sales team takes that extra precaution in ensuring everything is written clearly for our clients so they know exactly what it is they're getting, and will absolutely take the initiative of saving you money with alternative options, we're proud to hear that your Sales Representative did exactly that for you.
You're absolutely right, every installer (or person for that matter) has their own way of doing things. We're glad that you were very happy with the end result, and that you ultimately respected both installers who had the privilege of working with you & your home.
We hope that we can join you for your large front area window in the near future, please do not hesitate to contact us & keep your eyes open for our monthly promotions!