We wanted to replace two large picture windows in our living room. We were happy with Brock Windows right from the time the salesman set foot in our door. He explained how the windows were constructed, the security features (we were most interested in this), and gave us a very reasonable price. After obtaining a quote from another company, who were not as impressive, we went ahead with Brock and are extremely satisfied.
They called us and booked the date and the time. The installers arrived right on time. They made sure our hardwood floors were covered before starting. They worked from the time they arrived until the job was complete. We were going to keep the existing woodwork but there was some rot on the wood around one of the windows. The installer told us he didn't feel right putting the window on rotten wood and he would need to replace one of the boards. We agreed and said we would pay any extra fees incurred but they didn't charge us. We were happy that the installer had the integrity to do the right thing by letting us know about the wood rot in the first place.
The windows look fantastic. The installers showed us how to open and close them properly. They cleaned up and left our living room as they found it. We really couldn't be happier and will be calling Brock about replacing our bedroom windows next year.
- Approximate cost of services:
- $4,800.00
- Company Response
Hello! What a wonderful review, we appreciate you taking the time out to explain in detail your personal experience with our company. We're so appreciative of this feedback regarding your installer. We only hire the best! It is our job to keep you informed on anything that could possibly be wrong with the projects conditions, and it is very reassuring to hear he replaced the existing rotting wood no fee to you. We're so glad to hear how happy you are with your new windows and the project in its entirety. We would be more than happy to join you in your next project! Thanks again!