Reviews

10/10

Have used this company for annual furnace inspections/maintenance for several years. So far have never had a furnace breakdown, and have been impressed by the customer service (ease of booking appointments, timeliness, company reminders for outstanding inspections that come with the plan) and the professionalism, honesty of the furnace inspectors/workers (they have not tried to sell me anything and have not tried to imply that there is a problem that doesn't exist), and the comprehensive report they give you for each inspection.

Approximate cost of services:
$200.00
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10/10

Last year Waterworks did an emergency repair of a leaking kitchen pipe & installed new toilet (came quick, worked efficiently, professional, no mess) - I signed up for their care plan as reduced cost and get an annual inspection. They nicely remembered I hadn't called and contacted me - the inspector Michael came on time, was professional and thorough and did not find anything that needed fixing (which made sense as wasn't having any trouble). Seems like an honest company, will use again.

Approximate cost of services:
$10.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Lori, thank you for the great review. Our customer and our service we provide to our customer means a lot to us. It was great being in your home doing the safety inspection for you. We are always a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains.

10/10

A very large Siberian Elm at the back of my property near power lines and a 4 lane street had sustained extensive damage during an ice storm in the winter and had multiple dead and injured branches high up (>30 feet). Below sits my fence and some new fruit trees and plants. A second smaller tree near the house also had broken branches high up. Having had excellent service from Al Miley et al. in the past for smaller jobs, used their email request and promptly had a quote within days that was very reasonable. Similar to my past experiences, the number and skill of workers who showed up and managed to beautifully reshape the large tree and remove the many dead branches without causing any damage whatsoever to my fence, other trees, the wires, grass....was impressive. The cleanup was perfect as well with no mess at all left behind. The large tree is thriving now. I am impressed that the quality of work by this company has remained excellent over the years. This was the third project using them.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your continued business Lori.

10/10

Had a slow leak under one of the double kitchen sinks, and wanted to replace an older toilet with a newer one. Found all aspects of service providing from the prompt, friendly, informative office to the timeliness of the appointment, quality of the explanations, work and cleanup by Larry to be excellent. That they send you a picture of the worker in advance, give you a quote and then if you accept it, immediately do all repairs the same visit was great. Having had similar work done in the past found the price to be reasonable (bit below what I expected given the amount of work needed to fix the kitchen leak). Will definitely use Waterworks again and highly recommend it to friends and family.

Approximate cost of services:
$1,200.00
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Company Response

Hi Lori, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from The Waterworks Plumbing and Drains Inc.

10/10

The long driveway to my house/carport was filled with cracks, pooled water with rainstorms, and had sunken areas. William from Ludwig paving was the most professional of all estimates, came when scheduled, gave me a detailed breakdown of work required and cost which was quite competitive. The work (removal of old asphalt & bed preparation) was done amazingly quickly with absolutely no mess, no damage to any structures (the carport, hose pipes). Repaving was done a few weeks later and the driveway is amazing -- perfect drainage, straight borders. The coordination of the multiple workers/trucks...and quality of the work was so nice, 2 other neighbors have sinced called them up & I have strongly recommended them to others at work.

Approximate cost of services:
$4,500.00
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10/10

Have used on 2 occasions. 9 months ago had a large cheery tree split in half with weight of branches and ant damage that was falling towards wires to house. Sevice was prompt, tree removed safely and quickly with a perfect cleanup of all branches/leaves, and subsequent stump grinding to level. Also used their services year prior to trim 2 apple trees and remove a dead branch 30 feet off the ground -- similar to above, was pleasantly surprised by the prompt, professional job with perfect cleanup. Will definately use again in the future.

Approximate cost of services:
$1,500.00
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