John in North York

Simply Comfort is not fair with their customers. I wanted someone to repair my existing A/C and the person who came to my house told me I needed to replace my 11 year old A/C with a new one from Simply Comfort. I was offered a contract with payments of $89.99 plus tax for 120 months or ten years that included no additional payments for parts and maintenance while I was making the payments. I was assured my monthly payments would not increase because I would be paying over $12,000 after I made all 120 monthly payments for an A/C worth $4,500 if I chose to pay for it in full at the time of installation. Recently, Simply Comply decided to outsource its billing without the knowledge of its customers to an affiliate company called Crown Crest Capital (CCC) and CCC instantly decided to increase my monthly rate by 3.99% according to the fine print on my contract. Also, if I want to 'buy out' my contract to 'own' the A/C sooner, I would have to pay $10,600 and that includes a $500 administration fee. I was also told I could not give back my A/C even if I do not want it anymore because they said I had agreed to a 'lease to own' contract. Therefore, Simply Comfort does not value its customers so it would be best for anyone reading this review not to do business with them or anyone offering you a 120 month contract with fine print - Buyer Beware!