London, Ontario Terrible Job!!!!!! After our salesman told us that this job would be done on time because we were in before the homeshow, well that didn't happen because we waited for the second re-measure to happen - after that happened the windows and door were installed on June 19th 07 - Only to get home and see they were the wrong size windows and wrong size door - their mistake! from second re-measure. New Windows and door were installed on July 10th 07 - Joe and John did a very nice job to install the windows but am still waiting to this date September 20th for the job to be completed! the sliding door has marks in the glass - new door is ordered again and the screen that goes with it is still the wrong size also will be replaced when the new sliding door is installed for the 3rd time also not done yet is the plugs to go over the screw holes and move down the bumper so that the second lock does not hit it first before the door hits the bumper. We were told about the easy clean windows so that you take a hose to clean them - Wrong! that does not work! I wish i had my old windows back in because they were alot easier to clean than the new ones - Easyclean does not work! I've spent alot of time working out the problems with my windows - something that should have been easy has been a nightmare. I've spent $8000 and would i use this company again? ???????? the money they could have made - and we keep on getting pushed back on the list because they are to busy.
- Approximate cost of services:
- $1.00
- Company Response
As Mr. Kearney has pointed out we made an error on product(s)order sizes and unfortunately for everyone involved we had to start again. We are pleased to here that Mr. Kearney is happy with the installation on the bow window. The patio door panel is scheduled to arrive over the next 10 days and it is truly regretfull that the streak in the glass wasn't discovered untill fairly recently as we could have re-ordered it much earlier and had the work complete by now. We were surprised to hear of Mr. Kearney's comments on the self cleaning glass option. We have literally installed tens of thousands of windows with Sunclean glass and the feed-back has been positive. There are, however, specific instructions for the care of Sunclean that must be followed. We provide written instructions to all of our customers. Although far too many things went wrong with this installation I would like to point out that we have spent a significant amount of time and resources in the resolution of this matter. There has been extensive communication between our staff and Mr.Kearney and our efforts will continue until they are satisfied with our product and installation. Accordingly , we have not asked for payment.