SMP71 in Abbotsford

I am writing to share an update on the exceptional follow-up service provided by Centra windows. Although our windows were installed by Centra 20 years ago, they continue to exceed my follow-up service expectations! In August 2024, I called Centra concerning two of the windows that had lost their seal. After leaving my contact info, I received a call back from Anna, the dispatch rep. She told me that the windows would be replaced under warranty and a measurement appointment was arranged. A few days later, Marshall arrived and while he was taking notes we discussed whether Centra replaced window screens for patio doors. He said they did, and he would ask if the screen frame could be painted to match our previous one so that it would match our house trim. Anna called back to inform me that although there would be no charge for the windows, we would need to pay $196 for a replacement patio door window screen. A few weeks later Marshall and Ryan arrived to install the windows and screen. They were both very knowledgable and efficient and I was pleasantly surprised that the screen frame did indeed match the previous one. The new windows are now sparkling and the new patio door screen looks great and works so much better than the old one. Kudos to Centra Windows for their willingness to honour their customers with such amazing product support!

I was pleased with the expertise shown by Freddy our repairman. He was able to determine the problem was the result of a clogged and unrepairable garburetor. He replaced the garburetor with a new drain and without being asked also repaired the faucet which had a loose connection with the granite countertop. All work completed and mess removed within an hour of arrival.