We purchased 19 windows and 4 doors, for the whopping price of 16,000 dollars because of the quality and service that we were promised from our salesperson. We were promised a 5 man team as it was a very big job, and told that it would take a total of 2 days for installation and cleanup. Installation was delayed one day because of weather, and when they did come the next day it was one person at a time, there werent 5 people around until late afternoon, they did not leave my house until 10pm that night, and left a terrible mess-there were pieces of sharp metal flashing on my bed, and all over the floor. Day 2, I had one installer until about 2pm, when I called and complained, 2 more men showed up, but one slept in the truck the majority of the afternoon. That night when they left at 9pm they still hadnt finished, they did not clean a bit before they left, there was wood pieces,etc left on my roof and patio, the whole house had to be swept and vaccuumed and the carpets had black boot marks. They came a week and a half later to finish their work, and after much complaining they steam cleaned my carpets, as well as offered me a credit of $300 (on a 16000 dollar bill), which to this date I have not seen, the work was completed 2 months ago!
- Company Response
Getting behind on exterior home improvements because of weather is something our tradespeople have to contend with all the time. So to catch up sometimes they spread out crews on several jobs at once and work until 9:00 or 10:00 at night. Then they start out early in the morning and do it all over again. In this case that is exactly what happened. Working late put them in conflict with the client's schedule as well. According to our records, our usual clean-up routine suffered because the customer needed them to leave. The installers intended to finish some exterior work while the client was gone but found they couldn't do that without being able to open the door so they had to come back once again.
We pride ourselves on leaving the site as clean as we found so we had no qualms about having the client's carpets cleaned. We also issued a $300 credit to the customer for her inconvenience. It was issued the day before her review was written. The client had not received it at that point because this purchase was financed through a bank and we do not issue credits until our company has received payment from the bank. I expect she has it by now.
It is regretable that the renovation week did not go as smoothly as it could have but hopefully the new windows and doors will provide comfort and beauty for years to come.